Jim Byrom Email & Phone Number

United States

Notable projects:Lurvey Landscape https://lurveys.com/Horizon Credit Union https://www.hzcu.org/Christian Community Credit Unionhttps://www.mycccu.com/Savannah River National Laboratoryhttps://www.srnl.gov/F45 Training https://f45training.com/

Remote

Responsible for managing project budgets, communicating with clients, managing project timelines, mitigating project risks, blockers, and escalations, tracking and measuring project status, managing scope, ensuring we produce quality deliverables, and controlling the work in progress. Communication, teamwork, passion, pride, adaptability, proactivity, ownership, organization, resourcefulness, and positivity are the keys to success.• Prepare for kickoff meetings• Participate in… Show more Responsible for managing project budgets, communicating with clients, managing project timelines, mitigating project risks, blockers, and escalations, tracking and measuring project status, managing scope, ensuring we produce quality deliverables, and controlling the work in progress. Communication, teamwork, passion, pride, adaptability, proactivity, ownership, organization, resourcefulness, and positivity are the keys to success.• Prepare for kickoff meetings• Participate in kickoff, requirement, status, demo, and training meetings with clients• Act as a liaison between clients and the development team• Organize backlogs and sprint planning• Facilitate daily scrums• Review design prototypes• Manage project timelines• Track and measure project status• Manage communication with our clients• Ensure quality deliverables are produced• Manage the project budget, scope, and backlog• Manage project risks, blockers, and escalations• Review completed functionality• Facilitate final website launch Show less

Remote

• Managed and coached a talented team of experts in WordPress – project managers, engineers, website specialists, and support technicians – including training, personnel evaluations, and performance improvement plans when needed.• Implemented comprehensive processes and procedures to streamline operations and increase team and client satisfaction regarding project and process management.• Scheduled and facilitated sales calls for prospective clients and offered expanded services to… Show more • Managed and coached a talented team of experts in WordPress – project managers, engineers, website specialists, and support technicians – including training, personnel evaluations, and performance improvement plans when needed.• Implemented comprehensive processes and procedures to streamline operations and increase team and client satisfaction regarding project and process management.• Scheduled and facilitated sales calls for prospective clients and offered expanded services to existing clients.• Generated and presented proposals to prospective clients for fixed-price web design projects. • Maintained positive client relationships and performed regular account management check-ins.• Monitored billable to non-billable utilization to look for shifts in the business and identify gaps for additional coverage or hiring as needed.• Conducted monthly one-on-one meetings with each team member to review workload, provide coaching and continuing education opportunities, and review quarterly goals for departmental and employee development.Highlights• Interviewed, hired, and grew a talented team from three to eight employees to provide WordPress maintenance and development support services to subscription-based clients and ongoing retainer clients.• Developed and implemented three new service areas – 24/7/365 Emergency Support, Managed WordPress Hosting, and Small Business Website Design.• Grew the business from 100 maintenance subscriptions and three dozen unique development support projects to over 200 maintenance and hosting subscriptions and over 70 unique development support projects each year.• Successfully sold, managed, and launched two dozen fixed-price web design projects during the last two-year period.• Realized an increase in annual recurring revenue of 320% during the last four-year period.• Exceeded all of 2020 sales in the first three quarters of 2021. Show less

• Direct oversight and management of agile website design and retainer projects and assisted to help teams hit project deadlines and budgetary goals.• Facilitated the planning, management, and documentation for all aspects of assigned projects.• Established milestones and project tasks to ensure deliverables match the project plan and goals.• Worked closely with Account Managers and Client Strategists to make sure the scope and direction of assigned projects were on… Show more • Direct oversight and management of agile website design and retainer projects and assisted to help teams hit project deadlines and budgetary goals.• Facilitated the planning, management, and documentation for all aspects of assigned projects.• Established milestones and project tasks to ensure deliverables match the project plan and goals.• Worked closely with Account Managers and Client Strategists to make sure the scope and direction of assigned projects were on schedule.• Provided regular status updates to clients along with hours and budget reports to internal leadership.• Managed a backlog of new requests and created change requests for clients.• Coordinated quality assurance reviews and final launch activities to ensure successful project completion.• Facilitated project retrospectives to review accomplishments and continuous improvement opportunities.Highlights• Successfully managed four website design projects and two ongoing retainers within a six-month period. Show less

Temecula, Ca

• Ensured proper management and coordination of enterprise SaaS implementations for multiple high-profile clients within the Healthcare and Managed Care industries. • Oversaw the full project lifecycle including requirements definitions, business analysis, testing and deployment as needed. • Managed all budgeting, forecasting, and resource allocation to cement quality assurance with delivery on time and under budget. • Developed and implemented creative strategic vision to better… Show more • Ensured proper management and coordination of enterprise SaaS implementations for multiple high-profile clients within the Healthcare and Managed Care industries. • Oversaw the full project lifecycle including requirements definitions, business analysis, testing and deployment as needed. • Managed all budgeting, forecasting, and resource allocation to cement quality assurance with delivery on time and under budget. • Developed and implemented creative strategic vision to better adhere and align with company solutions. • Built and sustained strong relationships with client teams to achieve and retain client success. • Partnered with a high performing sales team to develop change orders for incremental client requests. • Utilized proven knowledge of the field to promote communications and dialogue across multifaceted and cross-functional teams. • Coordinated the extract, transform, and load (ETL) process for integrating client data into SaaS solutions.• Trained and mentored a diverse client team through customized training sessions. Highlights• Successfully managed 18 implementation projects within a 1.5-year period. Show less

Huntington Beach, Ca

• Drove comprehensive support for User Experience Services, Automated Functional Testing, and Performance & Scalability organizations within three service centers. • Reviewed project definition to form scope creation that adhered to the standards, best practices, and document workflows for both Agile and Waterfall projects.• Identified and documented problem statements, business requirements, constraints, and risk assessments. • Collaborated directly with team leads and other… Show more • Drove comprehensive support for User Experience Services, Automated Functional Testing, and Performance & Scalability organizations within three service centers. • Reviewed project definition to form scope creation that adhered to the standards, best practices, and document workflows for both Agile and Waterfall projects.• Identified and documented problem statements, business requirements, constraints, and risk assessments. • Collaborated directly with team leads and other stakeholders to develop project milestones, tasks (work breakdown structures), schedules, and estimates. • Reviewed and implemented complex change requests as needed to streamline operations. • Developed and implemented monthly performance metrics with direct reporting and presentation to executive leadership. • Worked directly with Finance stakeholders to better allocate budgets within long range business planning for service center resources. • Partnered with business operations to drive document management utilized for marketing services. • Developed and implemented a Master Services Agreement and Statements of Work for single-source contracts in collaboration with Global Sourcing Service Management. • Successfully processed monthly supplier invoices including project status review, quality of work, and resource allocations. • Administered repositories and content management systems including SharePoint, Confluence, and Outlook group mailboxes, among others.Highlights• Completed executive sponsored Pre-Flight Exploration leadership training at the Boeing Leadership Center in Renton, WA (less than 0.005% of employees within the company are selected for this training each year.) Show less

El Segundo, Ca

• IT consultant and liaison to the Creative Services organization – Proposals, Marketing, Digital Media, and Photography – located within five separate campuses in Southern California.• Provided imaginative, practicable technical solutions for a wide range of business problems and ensured the solutions were consistent with organizational objectives.• Consulted with stakeholders to collect, clarify, and refine business requirements for solutions.• Interpreted and translated business… Show more • IT consultant and liaison to the Creative Services organization – Proposals, Marketing, Digital Media, and Photography – located within five separate campuses in Southern California.• Provided imaginative, practicable technical solutions for a wide range of business problems and ensured the solutions were consistent with organizational objectives.• Consulted with stakeholders to collect, clarify, and refine business requirements for solutions.• Interpreted and translated business requirements into functional specifications.• Prepared deployment management plans, schedules, and testing procedures.• Developed and executed tests to validate solution functionality against specifications.• Created and maintained change and configuration documentation.• Partnered with end-users to perform acceptance testing and provided user training.Highlights• Used Lean principles to facilitate Non-Advocate Reviews and Value Stream Mapping exercises to implement continuous improvement for both business systems and processes. Show less

Ms Information Systems Management, Information Technology

Bs Information Technology, Information Technology