Jim Carpenter Email & Phone Number

Eugene, Oregon Area

Onsite and remote troubleshooting and repair of Lucent, Samsung and Motorola cell site telecommunications equipment (LTE, CDMA and WiMax technologies)Performs onsite diagnosis and repair of in-building communications solutions and distributed antenna systems (DAS - Solid Systems Certified) - Complimented by Service Manager as "Setting the Standard".Drafted preventive maintenance instructions and site access documentation for multiple locationsCoordinates third party preventive maintenance and repairs on support equipment as necessaryEdits UNIX scripts to expedite log in and remote command sequences in command line interfacePerforms IOS upgrades and configuration pushes to Cisco Routers and microwave systems via FTP softwareTroubleshoots, operates, and maintains systems composed of microwave, fiber, two-way radios, leased circuits, cell modemsPerforms remote and onsite testing of T1 and fiber broadband circuits, isolating issues and making final repairsInstalls, tests, and maintains all telecom and network equipment located within an assigned area of responsibility. Works outside of primary area of responsibility to assist other techs, help with projects, and to provide support while other techs are unavailable or busy.Responsible for testing and maintaining on site DC power systems including batteries (12V, 24V, -48V), rectifiers, generators, fuse panels, and grounding.Provides on-call response for equipment failures and emergencies.Manages Verizon Head-end Facility, scheduling all contracted maintenance including Fire Suppression, HVAC and Generator maintenance.Onsite troubleshooting and repair of fiber and equipment at Google POP (point of presence) sitesCCT - Previously a Cisco Certified Technician

Southern Oregon Market - Corvallis To Medford

Onsite troubleshooting and repair of Hewlett-Packard servers, laptops, desktop computers, printers and Point of Sale SystemsEnsured complete customer satisfaction by initial contact, scheduling and follow-up of customer premise repair services to complete resolutionDetermined customer needs and relayed information to sales team for possible contract leadsPerformed installations, patching and problem diagnosis for networking when necessaryPerformed high profile installations and maintenance at U.S. Government facilities, Oregon State Forestry, Walmart, Salomon Smith Barney, Home Depot, State Farm, Toys r Us, Shopko and Bank of America.Attended Hewlett Packard Laserjet University in Houston - Trained on complete teardown and repair of multiple Laserjet models (Color and black ink)Attended multiple in-residence Maintenance Courses at HP Boise Campus for Designjet series poster printers

Eugene, Oregon

Repaired electro-mechanical robotic equipment, including conveyor & elevator systems for material movementTroubleshooting, repair and replacement of robotic controls such as fiber optic amplifiers, optical transmitters and encodersSolved computer hardware and system problems; analyzes, reviews and provides feedback to engineersReplaced bearings, chains and sprockets on multitude of material movement equipment.Performed commissioning of equipment as needed back to production specificationMaintained over 180 Windows based computer systems software, hardware and network connectivityTroubleshot communication issues with manufacturing tools by analyzing communication sequences Responded to help desk calls either in person or remotely to solve customer problems with software/hardwareUsed network topology to determine cause of system failures – telnets to server for process restartExperienced in imaging computers using Symantec Ghost – Familiar with Ghost Explorer software Experience with a proprietary Unix database/solved database corruptions - completed necessary edits & rebuildsHelped users cleanup profile storage space and also set security access levels for local machine logins Organized all informal documentation to one location and built Word document with Hyperlinks for quick reference to material.Drafted multiple cheat-sheets on how to complete tasks in laymen termsOne year experience on Metrology equipment, performed calibration, troubleshooting and repair to Original Equipment Manufacturer specificationsNight Shift Lead Technician – distributed work assignments - ensured quality work

Eugene, Oregon

Maintenance, operation and installation of Factory Automation robotic equipment in a clean room environmentResponsible for troubleshooting material movement software (Unix and Win 98) interface problems Skilled in customer service - performed duties with no supervision exceeding a 99.8% up-time rateAuthored procedures for maintenance activities for both customer and site Field Engineers

Various

Completed maintenance and repair of earth station Satellite and Terrestrial microwave equipment and supporting digital systemsInitiated technical reports and summaries of active problems for management and escalationCompleted upgrades on equipment according to specifications and guidelines provided by engineersExecuted preventative maintenance as scheduled and completed necessary adjustments Performed component level repair on earth terminal equipment such as power supplies and metering circuits Supervised up to thirteen technicians as Shift Supervisor – provided training and general supervision for task accomplishmentEnsured availability of calibrated test equipment to perform all maintenance on electronic equipment.Central point of contact for calibration questions and concerns from customers and technicians.Authored Operating Instructions for management, control and use of over two-hundred test equipment items.Created menu-driven database for calibration interval monitoring, streamlining management procedures using DBase III and then upgrading to MS Access.