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I was fortunate to start working for the first diagnostic ultrasound company in the USA a couple of weeks before I graduated (okayed by the dean of EE, Melvin Capehart) and spent the next 49 years in various positions in the medical imaging business. In 1974, I was promoted from testing echoencephalography systems to be a quality assurance engineer, and I started looking at ringdown and center frequency of the single element transducers that were used back then. A year later I joined a design team developing a compound-contact B-scanner and eventually became the field service engineer for that system. I was trained on the first commercially available real-time phased array ultrasound system by the Dutch company that developed it and supported the clinical trials of it in the USA, which gave me the opportunity to meet and work with leading doctors that were developing the use of diagnostic ultrasound including Barry Goldberg and David Sahn. Those early experiences in the disciplines of manufacturing, QA medical regulations, engineering, product development and field service laid the foundation for the rest of my career. I was honored and blessed to lead and work with teams in:• Field service of US, NM, CT, MM and MR systems, • Technical service and support, • Quality engineering, • Regulatory compliance, • Manufacturing,• Project management of product development and quality improvement programs, • Technical training and documentation,• Electronic repair operations, • Business systems development, implementation and support.I was always interested in technical and personal development training for my employees, customers and myself, and in the last 20 years of my career it became a passion for me. Healthcare organizations can provide better and higher quality service plus save substantial sums of money by intelligent implementation of in-house service programs. I am proud to say I helped develop and deliver many seminars and service training programs to meet those goals.
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RetiredAdvanced Ultrasound Systems Jan 2022 - PresentParker, Colorado, United States -
Director Of Business DevelopmentAdvanced Ultrasound Systems Jan 2021 - Dec 2021
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Director Of Service And International OperationsAdvanced Ultrasound Electronics Dec 2013 - Jan 2021Responsible for developing and managing field service, service training and international operations for this company that provides service, parts and probe repair, and service training for most models of diagnostic ultrasound systems from the major OEMs. Developing and delivering service training classes designed to make the engineer capable and confident of maintaining the latest and most advanced ultrasound platforms.
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Executive Director Of Service ProgramsUnisyn Medical Technologies Sep 2009 - Jan 2013Golden, CoResponsible for business development, technical support, documentation, and service training of field engineers and customers on diagnostic imaging systems. Directly and indirectly managed the technical support engineers and managers. Unisyn provided service, parts, probe repair and training for CT, MRI, mammography, and ultrasound equipment from multiple manufacturers.• Identified and analyzed opportunities for service contract sales, then developed business plans to establish capability to provide service on specific models of imaging systems in order to expand our "product line" of service contracts.• Worked with Supply Chain to investigate and evaluate new suppliers for parts or parts repair in support of field service operations.• Implemented a knowledge-base system integrated to the Call Center software in our CRM, Salesforce.com to capture and utilize technical solutions generated by field service and technical support engineers, with a self-service customer portal known as “The Guru.”• Developed and implemented a system to establish certification of technical competency of service engineers on models of diagnostic imaging systems made by many different manufacturers, declared "best in class" by a major customer.• Ensured regulatory and quality system compliance to FDA, ISO and CDRH requirements for service division.• Prepared and presented seminars at biomedical and clinical engineering conferences, on subjects including Evidence-Based Quality Assurance of ultrasound and endoscopes and implementing support strategies for diagnostic imaging equipment at healthcare facilities.
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Senior Vp Of Operations, Quality And RegulatorySonora Medical Systems Dec 1999 - Sep 2009Longmont, CoLed the overall operational activities of this company that manufactured, refurbished and repaired diagnostic medical equipment and test equipment, and distributed other products related to medical diagnostic equipment. Areas of responsibility included; inventory control, accounting, purchasing, planning, manufacturing, regulatory affairs, training, quality control, shipping/receiving, facilities, IT, and global service operations. Significant accomplishments:• Developed infrastructure and capabilities of company to support an average 26% per year increase in revenues in the first 5 years, with high levels of profitability and customer satisfaction.• Ensured regulatory, quality, production and service requirements were specified and met for all product development activities, resulting in several successful and CE-marked products.• Planned, documented and implemented improvements to the quality system to ensure compliance with FDA QSR regulations and European Union Directives for Medical Devices and Test Equipment.• Developed business relationships and operational capability with several biomedical test equipment companies that resulted in mutually beneficial relationships and several private-labeled products that strategically expanded the company’s product line.• Established field service capability of ultrasound systems in North America, primarily using a network of independent service organizations (ISOs/ISRs) that I identified and qualified, and with whom I negotiated rates, terms and conditions.• Led the successful submission of the first FDA 510(k) for a replacement ultrasound transducer.• Developed and delivered service training programs on quality systems, and technical service training on MRI and ultrasound systems, which achieved accreditation by the Colorado State Board of Community Colleges.• Planned and implemented manufacturing and service operations in partnership with the developers of a PACS system. -
Project Team Leader, Erp TeamAcuson (Now Siemens Medical Solutions) Jul 1997 - Dec 1999Mountain View, CaLed the efforts of the Engineering, QA, Regulatory, International Service and Sales, and Marketing to select and successfully implement SAP, an Enterprise Resource Planning (ERP/MRP) software system used to run virtually all aspects of Acuson’s $350,000,000 per year global business. -
Technical Services Group ManagerAcuson (Now Siemens Medical Solutions) Jan 1995 - Jul 1997Mountain View, CaLed departments with over 40 engineers and managers that provided high quality technical services, documentation, and training on computerized medical equipment. Ensured worldwide regulatory compliance for Business Unit. • Led the Customer Service Group's efforts in achieving ISO 9001 certification and meeting FDA 21CFR.• Ensured successful introduction of two new products to international sales and service operations.
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Service Programs ManagerAcuson (Now Siemens Medical Solutions) Jan 1993 - Jan 1995Mountain View, CaLed the Customer Services Group Business Unit participation in concurrent product development of diagnostic ultrasound systems. Supervised technical support engineers and project managers.
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Quality Assurance ManagerAcuson (Now Siemens Medical Solutions) Jul 1988 - Jan 1993Mountain View, CaDirected a team consisting of engineers and inspectors that ensured all customer needs were understood and met, by working in collaboration with manufacturing, service, marketing, and engineering. • Led a Total Quality Management (TQM/CPI) implementation with the manufacturing divisions that integrated quality into every work process and established key performance metrics.• Supported a three-year increase in shipment volume of 209% with only an 8% increase in staff.• Sponsored a reliability improvement program that saved the service division over $2M the first year.• Performed duties as designated Management Representative to FDA.
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Regional Service ManagerAcuson (Now Siemens Medical Solutions) Aug 1986 - Jul 1988Elmwood Park, NjRegional Service Manager; 1986 to 1988; Elmwood Park, New Jersey• Developed and implemented the Engineering Training Program, designed to develop new engineering graduates into competent field engineers (FEs) in four months.• Established and rapidly grew the eastern service region, hiring 20 FEs and 2 contract administrators in 18 months and receiving Region of the Year honors.
Jim Carr Skills
Jim Carr Education Details
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Electronic Technical InstituteElectronic Technology -
Electrical And Electronics Engineering -
Business Administration And Management, General
Frequently Asked Questions about Jim Carr
What company does Jim Carr work for?
Jim Carr works for Advanced Ultrasound Systems
What is Jim Carr's role at the current company?
Jim Carr's current role is Retired.
What is Jim Carr's email address?
Jim Carr's email address is ji****@****lsa.com
What is Jim Carr's direct phone number?
Jim Carr's direct phone number is +130370*****
What schools did Jim Carr attend?
Jim Carr attended Electronic Technical Institute, University Of Colorado At Denver, Metropolitan Community College-Maple Woods.
What are some of Jim Carr's interests?
Jim Carr has interest in Medical Device Safety, Digital Photography, Music, Saxophone.
What skills is Jim Carr known for?
Jim Carr has skills like Medical Devices, Medical Imaging, Fda, Biomedical Engineering, Ultrasound, Capital Equipment, Iso 13485, Healthcare, Pacs, Field Service, Dicom, Product Development.
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