Jim Carter Email & Phone Number

Little Rock, Ar, Us

Little Rock, Arkansas, Us

Little Rock, Ar, Us

Responsible for overseeing multiple facilities operations, equipment maintenance, tasks such as managing and installing custom upgrades for customers; replacing cables, components and accessories; maintaining records and schematics of the center detailing what equipment is installed. Management of data center staff and providing customer support to include escorting customers through the center on tours, responding to customer inquiries and coordinating with customer organizations on installation and management of customer or hosted equipment. Administrative duties include; scheduling employee shifts, planning for capacity changes, maintaining corporate databases and ensuring compliance with government regulations. Additional duties include, contract review and negotiation, procurement processing, inventory accountability of both departmental and customer owned equipment.• Oversee project logistics, including budget, schedule, and performance and quality objectives, to ensure that company goals and quality standards are met throughout the project life cycle• Operate the data center program to achieve 100% uptime and customer service level agreement (SLA) compliance.

Little Rock, Arkansas, Us

Responsible for managing critical Data Centers and IT operations for this major health organization, with a focus on VMware enterprise comprised of numerous servers, multiple data centers, supporting ninety-two locations, helping to protect and improve the health and well-being of all Arkansans. Assist with capital budget preparation and oversight; lead the Production/Change Management team, IT disaster recovery, business continuity planning, capacity planning and infrastructure project management, as well as serve as Infrastructure Liaison to the Governors data consolidation and central data warehouse initiative. Developing 1, 3, 5 year strategic data center planning including capacity forecasts and capital investments.

Austin, Tx, Us

Senior information technology professional looking to return to the full-time workforce in an IT leadership role. While searching for an opportunity that is a good fit for both me and a potential employer.

Us

Provide innovative technical leadership serving as trusted senior technology advisor to senior executives and department leaders. Analyze business and technological complexities; develop manageable technical solutions to ensure fulfillment of unique business needs, user-friendly experiences, requirement development, quality control, project estimation, and project planning pertaining to the integration of all infrastructure services (Computer, Database, Network, Storage, SAN, and Telecommunication, Workstation, Mobile devices and Cyber Security). Lead the Enterprise IT group of 14 highly-skilled members, achieve a staff attrition rate of less than 1%; and retain a first-class team of in-demand technical professionals. Oversee all areas of support including Data Center Operations, Desktop, Network/Server, Telecommunications, Video Conferencing, and Programming/Database/Interface and development - servicing 25 physicians, and more than 500+ employees, at 17 locations around Arkansas.• Partner with business unit executives to identify, develop and implement IT opportunities to improve the operating effectiveness. Ensuing policies, procedures, processes, and standards are achieved.• Create and maintain annual capital and operating budget of $3.9M for division’s hardware and software needs, consistently reducing or obtaining under budget results by as much as 7%.

Little Rock, Arkansas, Us

Director, IT Operations: Charged with the oversight of the data center, system operations, application integration and management, storage, security and business process integration. Reporting directly to the Chief Financial Officer, led a team of network/server engineers, application developers, and helpdesk associates, servicing 52 State Parks with an employee base of over 1600. Accompany the Department Director during Legislative budget committee meetings to provide direct support on IT related proposals for approval. Special appointment by the Department of Information Services to serve as a board member in developing and implementing a statewide computer procurement process, resulting in achieving substantial cost savings and procurement efficiencies. Developed curricula, assembled training materials, prepared goals and objectives, created lesson plans, and taught professional entry level and advanced computer classes in computer applications, operating systems, Microsoft Office products and Internet Technology. Effectively communicate technical information to non-technical audiences meeting diverse audience needs.•• Restructured the IT Department and introduced a help desk solution to better serve the end users and to address the overwhelming amount of trouble calls. Improvements increased response time and overall user satisfaction.•• Crafted 3-5 year strategic plan, standardizing IT services for growth forecasting and support.

Consummate professional experienced with working in fast-paced environments demanding strong organizational, technical, and interpersonal skills, trustworthy, ethical, and committed to superior customer service and complete resolution. Confident and poised in interactions with individuals' at all organizational levels whether with day-to-day needs, upgrades, and complete system overhauls. Manage and delivered all departments’ technology systems, comprising of 4 divisions and 4 museums, of nearly 200 employees. • Increase productivity through application development and deployment.

Provided superior server, network and application support to the largest employer within the State of Arkansas. Instrumental in solving high level tier three-server support when other technicians exhausted all other resolves.•• Partnered with business units to identify, develop and implement IT opportunities to improve operating effectiveness.

Memphis, Tn, Us

Responsible for all daily operations of engineering, quality control and informational technology. Designed complex fabrication drawings utilizing AutoCAD. Inspected all completed products for adherence to strict quality specifications. Design and install a LAN increasing productivity and eliminating multiple data entry points through automation.

Little Rock, Ar, Us

Provided installation and technical support of Novell and NT based networks to a client base of over 3,000 customers. Installed and upgraded LAN, email systems, backups and UPS systems, server OS and applications, client network applications and Dial up RAS systems. Provided 24/7 technical support.

Randolph Afb, Tx, Us

Responsible for analyzing overhead and aerial imagery developed by photographic and electronic means. Providing critical information about enemy forces, potential battle areas and combat operations support.• Produce intelligence by analyzing images, fixed/moving targets and geospatial data.• Identify military installations, facilities, weapon systems, military equipment and defenses.• Determine the location and dimensions of objects.• Conduct Battle Damage Assessment.

Master Of Science (Ms), Information Quality

Bachelor Of Science (Bs), Business Administration And Management

Associate Of Applied Science, Computer And Information Sciences

Certificate, Mechanical And Computer Aided Drafting And Design