Jim Caster Email & Phone Number

 Manage operations for 16 facilities (12,000 units accounting for 1.2 mil square feet of rentable space) in Seattle, Renton and Kent. Responsible for key metrics including sales, occupancy, and delinquency, as well as vendor management, staffing, and facility presentation.  Travel to each facility weekly and complete detailed auditing to ensure exceptional customer service and standards for safety operations and facility maintenance are achieved.  Recruit and train 27 Property and Relief Managers; provide coaching and feedback based on audit results and onsite observations.  Successful in transitioning under-performing districts into high-performing properties with customer-focused operations. Trained four incoming District Mangers and was selected to be one of three trainers in the company for a pilot program bridging the career gap between Property Managers and District Managers. Selected as one of only five District Managers company-wide to participate in monthly content creation for district meetings. Lead regional meetings including content creation, facilitation, and delegation. Participated in out-of-state acquisition of six properties, helping transition from former operator to Public Storage specifications. Serve as Repair and Maintenance Lead for region, including recruiting and onboarding of new vendors, as well as managing current vendor relations.

Bellevue, Wa

 Managed a multi-unit portfolio of 11 stores in the Bellevue and Mercer Island geography with +$14 million annual sales Reviewed store environments and key business indicators within the district to identify problems and opportunities for improvement  Observed and coached store management team to create action plans and achieve operational goals Communicated clearly, concisely and accurately in order to ensure effective operations in the stores and district  Developed the store management team within the district to deliver legendary customer experiences and world class results in all stores. Served as the food lead for the area, supporting other district managers to increase food sales while controlling waste Inspired and motivated management team to exceed coffee targets by 227% Led area in food growth exceeding previous year’s results by 3.7% Reduced labor costs and food waste, while increasing quality assurance scores and sales to target in less than two months

Covington->Renton

 Managed business functions including budget analysis, sales projection, goal setting, and inventory management. Exceeding budgeted sales by 6.5% and controllable contribution by 7.9%. Recognized for being in the top 10% of district for most major sales promotions.  Opened three stores, managing staffing, inventory, and operations set-up. Developed 22 employees and one assistant store manager to provide world class customer service and achieve sales goals by delivering coaching, situational leadership and performance evaluation.  Promoted 20+ employees to various positions including store manager, assistant manager, and shift supervisor.  Built genuine relationships, creating loyalty and trust with customers, partners, and local businesses.  Drove customer care results showing continuous improvement increasing overall satisfaction by 8% YOY from FY14-FY15. Influenced district and area as a subject matter expert in Labor Management and Staffing and Scheduling..  Organized community events as District Community Lead including local city celebrations, park clean-ups, and school partnerships.  Served as point of contact for district when District Manager was out of office.

Business/Econ, Business/Economics

Education record