Jim Chirm Email & Phone Number

The Royal Economic Society (RES) is the professional membership body and learned society for the study and application of economics.

Used my extensive experience of recruiting for and managing EFL schools to assess teaching, welfare and activity staff

London Area, United Kingdom

SHE is a charity which serves the community of Tower Hamlets; providing support and care to all sections of the community, but especially helping the young and the old. As Head of Operations, I was responsible for managing key areas of charity operations, including HR, Finance, IT and Facilities; leading projects to improve structures, services and efficiency.► Used HR experience and leadership ability to managed post-COVID team restructuring; reducing team sizes, repurposing staff, recruiting new team leaders and turning a difficult situation into a positive opportunity. ► Modernised business management systems by leading programme of change. Implemented new HR management system (BreatheHR) and CRM system (Beacon CRM) to improve fundraising and service management, and introduced Quickbooks alongside outsourced accountancy. Reduce admin overheads and improved business controls.► Leveraged experience of business lettings to onboard new business tenants; occupying unused office space and increasing trading income by 50%► Project Managed development of IT structures and systems across the charity, including: the replacement of outdated networking infrastructure with modern cabling/leased line; replacement of existing server with cloud-based storage; staff training to leverage improved systems to increase efficiency.

Ramsgate, England, United Kingdom

CHSC provides language courses for international students, operating 10 residential summer schools. I was hired into this operational leadership role to manage this independent residential centres business unit, part of the wider language school, and transform company into an industry-leading course provider. Key achievements include: ►Drove forward an intense programme of process development which propelled the company into the top 10% of accredited UK schools, winning a prestigious STM Star Award.► Improved service levels in all areas of operations, resulting in increased customer satisfaction and increasing customer retention rates by 12%.► Rebranded CHSC as independent brand as a high-quality provider, decreasing student recruitment costs by 8% over 2-years and increasing profit margins by £300k.► Led IT procurement projects to improve company-wide resilience and efficiency. ► Developed a small staff into efficient and flexible management team with an inclusive, positive and professional business culture. ► Promoted personal development, coaching and motivating staff to take on additional responsibilities, resulting in a team committed to a high standard of work.

SHSH is one of the UK’s largest chain of residential EFL summer schools at contracted residential venues around the UK. I led operations through a 10-year growth period which saw turnover and student throughput increase, playing a vital role in building the company’s reputation for customer service. Key achievements include:► Designed and implemented operational procedures to transform SHSH into an industry leader in operational effectiveness and drive growth, scaling up from <£100k profit in 2003 to £1.2m in 2013. ► Project manage peak season to ensure all advance provision of operational requirements including accommodation bookings, supplier arrangements, purchasing and delivery of materials. ► Managed spends on key budget areas including accommodation and transport. ► Managed individual accommodation contracts worth £1m+ and responsible for controlling accommodation expenditure of £2.7m+ p/a. ► Supported new business development by building and nurturing agent relationships, developing marketing materials and attending trade fairs.

Bsc Communications & Society, Mass Communications, 2.1

Studied Mass Communications - the way mass media affects the political and social opinions of the public. As part of this course, during.

Education record