Lead Solution and Cloud Architect on Capital Group's Cloud Platform Architecture team. Leading the development of the strategy, processes, and standards for migrating all of CG's applications to the cloud. Hands-on, working with application teams to design scalable, secure, and cost-effective cloud migration plans and architectures.Lead Architect for Capital Group’s Retail-Service Domain. Responsibilities include developing, socializing, and advocating for the domain’s architecture roadmaps, blueprints, and related decision making. Advising and communicating the technical vision to all levels - Developer to Senior Business Leader. Mentoring and coaching of Delegate Architects and Technical Leads. Improving CG’s Architecture practices and processes. Responsible for all contact center and servicing architectures. ~2000 phone, e-mail, and back-office agents~20,000+ Calls, 1000+ emails, 12,000+ back-office cases per day~50 business capabilities and 60 systems & technologiesCurrently the Architecture Lead for $50M+ multi-year program to modernize back-office processing - re-engineering processes, implementing intelligent data capture, business process management, robotics, custom built servicing applications, skill-based routing, document storage, and other automation and intelligent capabilities.Responsible for identifying and assessing emerging technologies - hands-on evaluation of Speech Analytics, Real-time Voice Assistants, Document Classification, Data Capture, Fraud Management, Natural Language IVR, Business Process Management, Content Management, Cloud-based Contact Center, Work Management, Quality Management, Work From Home, and other solutions.Received CG IT Excellence Award for Innovation, Finished 3rd Place in a national (DevPost) Hackathon for an AI enabled Appian application, 1st place as a team member in a CG Hackathon competition for an Augmented Reality Data Visualization application.

Lead Engineer on the operational support team for USAA’s customer servicing application (5000+ users), support for Salesforce.com (SFDC) for Private Wealth Management and as a platform for low code development.Lead Engineer, evaluating strategies and feasibility for commercializing CG’s intellectual properties.Lead Test Engineer in USAA’s Testing Center of Excellence. Responsible for test automation tools, frameworks, and strategies.Negotiator and Risk Advisor within USAA’s Procurement organization. Negotiated contracts with a value in excess of $50M. Led many Request for Proposals initiatives to identify and select new technology products and services. Served as a Risk Advisor mitigating technical and operational risks associated with new supplier contracts.

Negotiator and Risk Advisor within USAA’s Procurement organization. Negotiated contracts with a value in excess of $50M. Led many Request for Proposals initiatives to identify and select new technology products and services. Served as a Risk Advisor mitigating technical and operational risks associated with new supplier contracts.

Architected and implemented custom built systems for Haliburton (Executive Reporting) and Valero (Transfer Pricing).

Implemented SAP/HR Payroll for multiple clients, designed and built data warehousing applications for SBC (now AT&T), Haliburton, and HEB; provided technology assessments for multiple clients; merger & acquisition support (Tesoro Petroleum).

Supported Mainframe based production control and logistics systems; develop a manufacturing quality assurance system.