Jim Crenshaw Email & Phone Number

Winston-Salem, Nc, Us

North Carolina, United States

Winston-Salem, North Carolina, United States

Generated sales increase of 60% YOY in 2023 and 90% YOY in 2024Drove exponential growth with over 3,000 new App Enrollments, securing the #1 position in the company by fostering an engaging team culture that transformed guests into loyal, repeat customersLed the implementation of a new double-lane drive thru system, resulting in an 87% increase in traffic, enhanced guest experience, and a 53% improvement in speed and efficiencyTop performance in food cost at 28.1% and labor hour variance within 10 hours of targetIncreased catering sales by 283% through strategic partnerships with local schools, churches, youth sports and non-profit organizationsNegotiated marketing efforts with local television and radio partners to promote new initiatives and increase sales by as much as 135% YOY during campaignsPlanned and hosted the most viral YELP event of 2023, leading to 55 new 5-star reviews, plus back to back #1 ranking on Google Reviews

Thomasville, Asheboro, Clemmons And Winston Salem, Nc

Lead a team of 70-90 team members per location in a high-volume, double drive thru operation with sales in excess of 6MM per locationTrained Managers on all aspects of hiring, training and conducting annual performance reviews for up to 90 team membersAdvised leadership on food ordering, inventory management, waste control and food quality to maintain cost of goods below 31%

Il, Nj, Ny, Nc, Sc, Ga, Fl

Traveled across the Eastern United States in support of 72 PDQ locations, over 300 managers and 3,000 team membersMentor Operating Directors, enhancing operational efficiency and boosting revenue by 20% through targeted market development initiatives and strategic operations supportConducted detailed analysis of P&L data across 20 PDQ locations, uncovering key insights to optimize financial performance; formulated and executed action plans that led to a 17% increase in EBITDAAnalyzed all store-level inventory, providing guidance to 20 Operating Directors to optimize profitability and reduce wasteCollaborated with Regional Operations Analysts, providing location specific enhancements to Operating Directors and management teams to improve compliance to 90% or higherSpearheaded strategic succession plans to maintain 100% fully staffed restaurantsMentored 72 Operating Directors; introducing strategic partners in the community; building relationships with schools, churches, businesses and non-profit organizationsProctored ServSafe and State Food Safety exams for over 300 managers and Operating Directors at all locationsCoordinated 15 new store openings with focus on construction, hiring, training, marketing, supply chain and operations

North Carolina

Directed two locations, Winston-Salem and Concord simultaneously with continuous sales growth of 10-25% for 5 consecutive yearsPioneered accountability systems to keep both locations at highest company standardsPromoted 28 corporate trainers to open new locations in Oklahoma, Utah, Texas, Illinois, New Jersey, Florida and the CarolinasTrained 10 Operating Directors and all 30 managers throughout the Carolinas on new menu rollouts

Clemmons, Thomasville, Wilkesboro, Nc

Operated 3 locations in the Carolinas with consistent sales growth of at least 15% every year at each locationSet a new company record for highest catering sales growth in excess of 800% YOYImproved bar sales by 37% through intensive bar training, driving EBITDA by 11%

Greensboro/Winston-Salem, North Carolina Area

Turned around a poor performing location and achieved years of double-digit increases well in excess of 20%Built a diverse team of 105 team members that were high-energy and dedicated to guest satisfactionTop performer in the company in food cost at 27.8%, labor cost at 14.9% and productivity on target at 60 labor dollars per hour

Maryland, Northern Virginia, Washington Dc

Influenced over 150 franchised new store openings including non-traditional locations in C-stores, sports arenas, airports and schools in Orange County, CA, Maryland and Washington DCDesigned individual marketing plans and conducted monthly operations evaluations for 110 locations and direction of three Operations Analysts throughout the state of Maryland and Washington DCSelected to the International Field Rep Committee and streamlined evaluation process to standardize monthly franchise evaluationsPerformed new-site audits, evaluating traffic counts, ingress/egress patterns and competitive analysis in emerging markets