Jim Curcuru

Jim Curcuru Email and Phone Number

Call Center/Answering Srv Expert, Custom Call Center Services, Bus trained - Revenue & Customer Support Programs. @ Answer United
kalamazoo, michigan, united states
Jim Curcuru's Location
Kalamazoo, Michigan, United States, United States
Jim Curcuru's Contact Details

Jim Curcuru personal email

n/a

Jim Curcuru phone numbers

About Jim Curcuru

- 800-921-6709 - Call Center expert. Business trained to support clients in multiple industries to increase their bottom line. As a call center contractor, I allow you to focus on the core business. I am experienced guiding both small business and fortune 500 companies to a solution of a known problem, along with demonstrating suggestions to possible unknown problems and future issues, all while finding hidden benefits where ever possible. Inbound and Outbound Service Available. Specialized and Medical. Currently one area I have been helping large and small manufacturing and staff heavy business is taking care of their absence calls and tracking, with a program that is literally pennies per day.Problems: These problems vary so we customize to your needs, using our experience. These problems can be the need to increase revenue, support current clients, closing orders, taking daily attendance, all the way to guiding drivers safely on their daily trips. We will produce data for you so we can add additional benefit and allow you to manage your business going forward. All of this is done around the clock. My favorite saying to my prospects is "How many of your competitors are doing this?" If they answer none," Great you are now ahead of the competition", if they answer most of them, "Great you are now able to compete".

Jim Curcuru's Current Company Details
Answer United

Answer United

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Call Center/Answering Srv Expert, Custom Call Center Services, Bus trained - Revenue & Customer Support Programs.
kalamazoo, michigan, united states
Website:
answerunited.com
Employees:
39
Jim Curcuru Work Experience Details
  • Answer United
    Sr Communications Consultant
    Answer United 2016 - Present
    Nationwide
    Primary communications consultant to business customers in the areas of revenue and customer services
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  • Stericyce Communication Solutions
    Commercial Communication Consultant
    Stericyce Communication Solutions Jul 2013 - Mar 2016
  • Stericycle Communication Solutions
    Commercial Communication Consultant
    Stericycle Communication Solutions 2008 - Mar 2016
    United States
    Operations Manager for Call Center for 10 years before moving into business development role. Strong experience creating programs and setting up processes for end user. Currently working on Journey Management Programs for North America along with other Call Center Solutions.Strong competency in marketing and sales. Experienced project managerEqually strong back ground in management with an emphasis on direct reports, departmental operations management, field and technical management.Past ExperienceJim Curcuru is retired after 25 years from what is now AT&T. Jim held a number of technical positions, mostly in the area of plant maintenance and repair. Jim spent the last 18 years as a manager and later an area manager over nationwide call centers. These call centers directly supported different business customers.Jim has worked with Appletree Answers and now for Stericycle, at which time he has been as a Communication Consultant. Jim is a former recipient of the Curtain Award (2001), given to people that represent the industry in a positive manner.Jim Curcuru | Commercial Communication ConsultantStericycle Communication Solutions O:866-297-8073 | M:314-365-8749 | Fax: 866-237-1099 | jcurcuru@stericycle.comwww.StericycleSolutions.com
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  • Stericycle Communication Solutions
    Journey Management Consultant
    Stericycle Communication Solutions 2011 - Feb 2016
    Along with Business Development I am the lead consultant for our Journey Management Service offering for North America and Canada
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  • Appletree Answers, A Stericycle Communication Solutions Company
    Communication Consultant
    Appletree Answers, A Stericycle Communication Solutions Company 2008 - Mar 2016
    Nationwide
    Journey Management. Process development for clients to support their marketing and sales channelsAnswering Service, Call Center Services, Live Customer Support
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  • Queens Of Clean
    Owner
    Queens Of Clean Jan 1996 - Mar 2013
    Greater St. Louis Area
    Small business owner - Owner of small 5 employee home based business.Experienced the range of highs and lows of making decisions that in this case affected my personal finances and bottom line. Passed the business on to the employees in 2013. Helps me today understanding my customers needs.
  • Available Communications
    Operations Manager
    Available Communications 2000 - 2008
    All aspects of the private call center . Reported to CEO
  • At&T
    Area Manager Billing
    At&T Oct 1975 - Nov 2000
    Multiple jobs from tech to various management postions. Retired November 2000 with 25 years.
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  • Sbc Communications - Area Manager Repair Bureau Call Center
    Manager And Area Manager Csb
    Sbc Communications - Area Manager Repair Bureau Call Center Jan 1996 - Aug 1999
    Responsible for management and control of the St. Louis Repair Bureau, a call center that isoltated trouble reports for over 1 million calls per year.

Jim Curcuru Skills

Management Call Centers Sales Salesforce.com Marketing Customer Service Account Management Team Building Telecommunications Customer Satisfaction Strategic Planning Call Center Solution Selling Crm Customer Retention Leadership New Business Development Business Development Sales Management Customer Experience Sales Process Contract Negotiation Lead Generation Team Leadership Sales Operations Voip B2b Marketing Strategy Direct Sales Vendor Management Strategic Partnerships Networking Selling Operations Management Workforce Management Project Management Process Improvement Crm And Sales Force Online Advertising Manage Client Expectations Manage Industrial Safety Motor Vehicle Safety Dot Compliance Lead Management Medical Sales Small Business Crisis Communications Process Management

Jim Curcuru Education Details

Frequently Asked Questions about Jim Curcuru

What company does Jim Curcuru work for?

Jim Curcuru works for Answer United

What is Jim Curcuru's role at the current company?

Jim Curcuru's current role is Call Center/Answering Srv Expert, Custom Call Center Services, Bus trained - Revenue & Customer Support Programs..

What is Jim Curcuru's email address?

Jim Curcuru's email address is jc****@****ers.com

What is Jim Curcuru's direct phone number?

Jim Curcuru's direct phone number is +131468*****

What schools did Jim Curcuru attend?

Jim Curcuru attended Webster University, St Marys High School.

What skills is Jim Curcuru known for?

Jim Curcuru has skills like Management, Call Centers, Sales, Salesforce.com, Marketing, Customer Service, Account Management, Team Building, Telecommunications, Customer Satisfaction, Strategic Planning, Call Center.

Who are Jim Curcuru's colleagues?

Jim Curcuru's colleagues are Jayla Cage, Steve London, Sandra Ryan, Alison Blacker, Tara Butcher, Miranda Drake, Cathy Pauli.

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