Responsible for effective and thorough completion of customer vehicle purchases, including motor vehicle paperwork, financial arrangements, and various protection options. Most importantly, ensuring through this process that all compliance regulations are maintained, customer satisfaction is ensured, and the overall delivery process is completed in a timely and professional manner.

Responsible for the overall success and profitability of the Honda service department. My responsibilities included hiring, training and overseeing service advisors and technicians, monitoring work flow, technician efficiency and productivity, and responding to customer concerns and complaints, service retention through marketing, as well as increasing customer base through marketing. It was also my responsibility to help increase profit and income by promoting Honda parts and service to our customers. The overall satisfaction of our customers is achieved through ensuring smooth transactions, work completion in a timely and acceptable fashion and overall understanding of recommended and completed work and services.

Responsible for assisting and consulting clients in their purchase of new or used vehicles. I am responsible for helping guide clients in making a purchasing decision, offering outstanding customer service, and ensuring the entire purchase experience is a positive one.

Responsibilities include overseeing day-to-day store operations such as associate ringing procedures, adherence to dress code and other policies, overseeing and ensuring merchandise pickup standards, overseeing the receiving process, monitoring and controlling payroll and other human resource functions, and ensuring high levels of customer satisfaction across the entire store.