Jim Dillon Email and Phone Number
My colleagues describe me a strong cross functional collaborator who “gets things done”. Saving businesses time and money while improving service is my passion and I look forward to discussing opportunities to do so with your company.With over 25 years of international business experience across diverse industries in medical devices, super abrasives, capital equipment leasing, micro-electronics, healthcare services, and electrical and data center product distribution. I have a proven track record of delivering results in manufacturing, operations, sourcing, services, sales operations, ERP implementations, and business transformation.I have a master’s degree in management from Webster University and a bachelor’s degree in business administration from Stephen F. Austin State University. I am a certified Six Sigma Green Belt from GE Capital. I am passionate about enhancing customer experiences and driving operational excellence across global operations. Finally, I am a US Army veteran, honored to have served my country.
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Director Logistics Operations, AmericasMolex Jan 2024 - PresentLisle, Illinois, United StatesResponsible for supply chain hub (SCH) operations for the Americas region delivering "last-mile-magic" in support of customers in the automotive and transportation, communications, consumer, data center and cloud, energy management and electrification, industrial, and healthcare industries. -
Program Director Erp ImplementationPanduit Jan 2022 - Sep 2023Greater Chicago AreaGlobal lead for a transformational program moving from a 20-year-old on premise EBS to Oracle ERP Cloud. Recruited a core team of functional experts, researched and selected a top tier system integration partner, established a transformational framework, and set the foundation for significant efficiency and service improvements. -
Director Order FulfillmentPanduit Feb 2020 - Jan 2022Greater Chicago AreaExpanded role leading a 400-person global order fulfillment team consisting of customer experience (CX), supply chain planning, distribution, warehousing, freight and trade compliance. Key functions included global CX strategy and execution across 6 customer centers, 7 distribution centers, for the Americas, Europe, and Asia Pacific through the COVID pandemic.
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Director Customer Experience And Sales OperationsPanduit Jul 2016 - Feb 2020Tinley Park, IlTransformed legacy customer service to contemporary customer experience model on a global scale by centralizing policy, procedure, and systems with decentralized execution support. Reduced customer complaints by 73%, increased contact center responsiveness by 63%, while reducing SG&A by 22%.Operating responsibility across the Americas, Europe, and Asia Pacific in support of 1200 customers, 100 CX, product support and sales operations specialists, managing 2400 orders, 1200 calls, and 5000 emails per day.
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Director Of ServiceGe Healthcare Apr 2015 - Jul 2016Greater Chicago AreaOperating responsibility for $20M diagnostic imaging service P&L in the greater Chicago area with 187 customer sites, 890 diagnostic systems and 18 field service engineers across all imaging modalities. -
Product ManagerCabot Microelectronics 2012 - 2014Aurora, IlGlobal accountability for revenue growth, new product introduction, pricing strategy, product life cycles, manufacturing and sourcing initiatives to improve gross margin, and customer negotiations in the USA, Europe, Japan, and South Korea. -
Director Sales OperationsCabot Microelectronics 2005 - 2012Aurora, IlResponsible for seven global (USA, EUR, JPN, KOR, SGP, TWN, CHN) customer service teams, customer relationship management (CRM) platform, sales funnel management and analysis, Oracle system management, sales forecasting, S&OP, sales incentive program (SIP) and distributor identification and management.
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Vp Service OperationsGe Capital 2000 - 2005Chicago, IlOversaw a $130M operational budget for GE Capital Railcar services, staff and processes to improve communication and collaboration across sales, technical support, finance and portfolio management. Managed 300K railcars leased to customers operating across North America in a $1B portfolio. -
Plant ManagerGe 1997 - 2000Worthington, OhOperating P&L responsibility of $50M plant for GE Superabrasives. Managed 110 production associates in machining and finishing diamond tipped tool bits used in machining, cutting, grinding, polishing and drilling products serving customers in the electronics, computer, automotive, and industrial industries. -
Production Planner / Direct Material Sourcing LeaderGe 1996 - 1997Worthington, OhImplemented new S&OP process that became the model for change planning, forecasting and interaction between operations, sales and key customers for 3 plants (2 U.S. and 1 Ireland) that supported $250M sales.
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Plant Planner / Production SupervisorTyco 1994 - 1996Seneca, South Carolina AreaFinishing supervisor and plant planner for Kendall’s flagship factory in South Carolina, a $100M producer of medical devices and wound care products acquired by Tyco International's $7.9B healthcare division. -
Captain / Company Commander / Logistics Operations OfficerUs Army 1986 - 1994Various International And Usa LocationsUS Army officer with front line leadership and various key staff positions in Germany, Colorado and Virginia. Led a 130 person unit responsible for forward service and logistics in support of 4,400 soldiers. US Army Ranger.
Jim Dillon Education Details
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Business/Commerce, General -
Business Administration And Management, General
Frequently Asked Questions about Jim Dillon
What company does Jim Dillon work for?
Jim Dillon works for Molex
What is Jim Dillon's role at the current company?
Jim Dillon's current role is Transformational leader adept at leveraging technology to drive operational efficiency saving time and money while improving customer experiences.
What schools did Jim Dillon attend?
Jim Dillon attended Stephen F. Austin State University, Webster University.
Who are Jim Dillon's colleagues?
Jim Dillon's colleagues are Ellen Parks, Hideo Nagasawa, Thomas G. Steele, Mpa, Aries Cheung, Toshiya Oda, Jesus Leyva, Octavio Oliveira.
Not the Jim Dillon you were looking for?
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Jim Dillon
Boston, Ma -
Jim Dillon
Guiding Organizations Gaining Business Advantage Via It Capabilities | Philosopher, Strategist, Guide, Implementer Of Socio-Technical SystemsRaleigh, Nc -
Jim Dillon
Vp @ Jifu (Enjoy Training Our Staff And Field Leaders In Intl Business, Strategy, Pm, Ops, Research, Sales & Mktg) + Strategic Partnerships @ Kingaru Foundation (We Built Our Own Utility Coin And E-Commerce Blockchain)Salt Lake City, Ut2gmail.com, mountainbloom.com -
Jim Dillon
New York, Ny
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