Jim Dillon Email & Phone Number

Lisle, Illinois, United States

Responsible for supply chain hub (SCH) operations for the Americas region delivering "last-mile-magic" in support of customers in the automotive and transportation, communications, consumer, data center and cloud, energy management and electrification, industrial, and healthcare industries.

Greater Chicago Area

Global lead for a transformational program moving from a 20-year-old on premise EBS to Oracle ERP Cloud. Recruited a core team of functional experts, researched and selected a top tier system integration partner, established a transformational framework, and set the foundation for significant efficiency and service improvements.

Greater Chicago Area

Expanded role leading a 400-person global order fulfillment team consisting of customer experience (CX), supply chain planning, distribution, warehousing, freight and trade compliance. Key functions included global CX strategy and execution across 6 customer centers, 7 distribution centers, for the Americas, Europe, and Asia Pacific through the COVID pandemic.

Tinley Park, Il

Transformed legacy customer service to contemporary customer experience model on a global scale by centralizing policy, procedure, and systems with decentralized execution support. Reduced customer complaints by 73%, increased contact center responsiveness by 63%, while reducing SG&A by 22%.Operating responsibility across the Americas, Europe, and Asia Pacific in support of 1200 customers, 100 CX, product support and sales operations specialists, managing 2400 orders, 1200 calls, and 5000 emails per day.

Greater Chicago Area

Operating responsibility for $20M diagnostic imaging service P&L in the greater Chicago area with 187 customer sites, 890 diagnostic systems and 18 field service engineers across all imaging modalities.

Aurora, Il

Global accountability for revenue growth, new product introduction, pricing strategy, product life cycles, manufacturing and sourcing initiatives to improve gross margin, and customer negotiations in the USA, Europe, Japan, and South Korea.

Aurora, Il

Responsible for seven global (USA, EUR, JPN, KOR, SGP, TWN, CHN) customer service teams, customer relationship management (CRM) platform, sales funnel management and analysis, Oracle system management, sales forecasting, S&OP, sales incentive program (SIP) and distributor identification and management.

Chicago, Il

Oversaw a $130M operational budget for GE Capital Railcar services, staff and processes to improve communication and collaboration across sales, technical support, finance and portfolio management. Managed 300K railcars leased to customers operating across North America in a $1B portfolio.

Worthington, Oh

Operating P&L responsibility of $50M plant for GE Superabrasives. Managed 110 production associates in machining and finishing diamond tipped tool bits used in machining, cutting, grinding, polishing and drilling products serving customers in the electronics, computer, automotive, and industrial industries.

Worthington, Oh

Implemented new S&OP process that became the model for change planning, forecasting and interaction between operations, sales and key customers for 3 plants (2 U.S. and 1 Ireland) that supported $250M sales.

Seneca, South Carolina Area

Finishing supervisor and plant planner for Kendall’s flagship factory in South Carolina, a $100M producer of medical devices and wound care products acquired by Tyco International's $7.9B healthcare division.

Various International And Usa Locations

US Army officer with front line leadership and various key staff positions in Germany, Colorado and Virginia. Led a 130 person unit responsible for forward service and logistics in support of 4,400 soldiers. US Army Ranger.

Bachelor Of Business Administration (B.B.A.), Business/Commerce, General

Master Of Arts (Ma), Business Administration And Management, General