• Team lead for telecommunications engineers and order specialists, responsible for the university phone system, physical security solutions, conferencing, and external cellular resale program.• Push to mature operational practices into documented procedures and policies.• Realigned access control and video surveillance systems under telecommunications, consolidating and modernizing the current environment. Migrated 1328 lenses from 860 cameras from 47 NVRs and over 60 QNAPs to seven NVRs with local storage using exacqVision with significant improvements to reliability.• Experience updating, troubleshooting, and maintaining Lenel OnGuard installation. Experience prepping Lenel OEMed Mercury hardware for installation or replacement.• Expanded existing automation by integrating access control permissions assignments using DataConduIT and later OpenAccess with external data sources, including SAP and Active Directory.• Integrated Transact Campus’ Mobile Credential offerings with Lenel as part of the push to be the first school in Michigan to offer a mobile credential.• Support continued business operation by rapidly deploying softphones, Webex, and health screening phone lines during shiting COVID-19 requirements.• Completed migration and removal of Nortel SL-100, DC power plant, and TDM carrier connections.• Architect carrier connection to consolidate to fewer, more reliable, georedundant carriers.• Lead the standardization of our incident and service request handling, including the services for cable tv, phone service, conferencing, and physical security.• Grew centralized telephony platform to include dozens of sites, reducing costly Centrex contracts.

• Hired, trained, and managed employees to assist in managing the university’s unified communications landscape.• Engage departments and vendors in planning, installing, maintaining, and troubleshooting various Cisco unified communications elements.• Kept aggressive upgrade and maintenance schedules, regularly adapting to new technologies as new feature sets matched the university’s needs. Examples include migrating MCU 5320 to TelePresence Server, to Conductor, finally transitioning to Cisco Meeting Server (CMS), and regularly upgrading CUCM, CUC, and Cisco Contact Center Express, including versions 9 to 12.5.• Provided project management for migration from legacy telephony products to Cisco solutions, including; Centigram 640 to Cisco Unity Connection (CUC), Nortel SL100, and Rome PBXs to Cisco Unified Communications Manager (CUCM), T-Metrics to Cisco Unified Contact Center Express, and reservationless conferencing with multiple telcos to Webex.• Responsible for the operation, configuration, and maintenance of Cisco’s unified communications suite, including Expressway E and C, Jabber Guest, Cisco TelePresence Management Suite, TMS Extensions for Microsoft Exchange, TelePresence Content Server, and Cisco Meeting Manager.• Drove consolidation of conferencing and distance learning platforms to standardize on Webex as a comprehensive solution. Leveraged Edge Audio to reduce per-minute toll and toll-free rates by 75%.• Provide custom solutions to integrate university data into the shelf applications through APIs, with the following examples. Creation of a custom website for contact center supervisors to manage their hours, MOTDs, and recorded prompts. A web application to simplify the phone add process through AXL calls and integrated HR data. Code to enroll students, faculty, and staff in Everbridge and Rave emergency alert systems once associated with the university.

• Installed and configured all the university’s Cisco Unified Computing System (UCS) hardware, including C and B series servers, UCS Manager, and Fabric Interconnects.• Create NENA2 interface exporting data from call account system into a variety of vendors PSALI database for E911.• Wrote web dashboards and customized integrations between service portals and various APIs, including Cisco Prime Infrastructure for wireless connection status and Fortinet’s network access control system for help desk troubleshooting.

• Transformed business processes from manual to automated workflows. Automating the re-billing of individually liable cell phones allowed the program to grow.• Monitoring and event management for essential services using Nagios and Centreon to provide accurate alerts with increased visibility into end-to-end service monitoring.• Managed many applications and middleware throughout every phase of the software development life cycle, including integrating chargeback into SAP for personal computer repair, software purchases through the university, and other miscellaneous charges. Networking-based examples include an ARP monitoring application to aggregate data into a central repository, monitor ARP data with automated alerts to police for stolen devices, and automated DMCA complaint processing with ARP and device registration data.

Create and offer first instances of a successful course in website design. Write mobile asset management software with detailed reporting interface.

Implement routing, switching and other network management labs in a controlled environment. Assist students in troubleshooting their configurations.

Write data access layer classes and T-SQL stored procedures for two in hour applications. Create application code for helpdesk/trouble ticket tracking software.

Create database driven software repository to encourage collaboration and sharing of source code.