• Benefits Administration Programmed workbooks for complex pension calculations (QDRO, Non-Qualified Plans) Processed monthly meta-data files for transmission to the Trustee Coordinated with the data team to standardize annual Valuation, SSA 5500 filing, • Project Management Designed Excel and VBA automations for recurring processes and reports Collaborated with the actuary team to streamline inter-departmental hand-offs Responded to ad hoc client requests for queries and database updates • Implementation Mapped calculator requirements for the web developers Created, tracked, and reported on team-project regression test beds Managed several successful upgrade projects end-to-end for system-generated forms • Client Relations Both a verbal and content contributor during client meetings and monthly assessments Primary client-contact for ongoing case-management inquiries/escalations