Jim Edwards Email and Phone Number
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I am a Sales Director at Smartwaiver, a leading provider of digital waiver solutions for businesses of all sizes. I have over 15 years of experience in account management, sales operations, and partner integrations, with a strong expertise in digital waiver solutions, a niche and innovative field that requires both technical and relational skills.My career objective is to make a superlative contribution by championing new ideas, building customer and partner relationships, and delivering solutions that exceed expectations. I value the importance of relationships for all business types, from the fly-fishing shop down the street to Fortune 500 companies. I have managed complex accounts and built long-term relationships with brands such as ESPN, NFL, and large-scale events like Coachella and US Open. I have also worked internally to support the implementation and onboarding of new and existing customers, ensuring their satisfaction and retention. I am motivated by a fast-paced, changing environment and energized by the challenges and opportunities that come with it.
Smartwaiver
View- Website:
- smartwaiver.com
- Employees:
- 9
-
Sales DirectorSmartwaiver Jan 2021 - PresentGrew sales and partner integration pipelines while working directly with senior leadership to identify and deliver against key strategic initiatives. Responsible for relationship management and growth of all enterprise-level accounts and strategic partnerships covering 30% growth annually.Major contributions:• Managed complex accounts, while building long-term relationships with Fortune 500 companies and professional sports organizations.• Helped build confidence in the digital waiver solution from contract negotiation through implementation and onboarding.• Managed new and on-going relationships with brands such as: ESPN, NFL & large-scale Events (i.e. Coachella, US Open, Orange Bowl, etc…)• Relationships with integration partners/platforms helped expand growth by 40%. -
Support ManagerSmartwaiver Jun 2013 - Dec 2020Bend, Oregon, United States• Founded Support Department in a start-up environment• Developed processes for inbound customer inquiries via email, phone and chat• Worked with product founder and development team to implement feature sets helping business grow +30% YoY -
Manager, Customer ServiceTableau Software Aug 2008 - Jan 2013Seattle, Washington, United States• Led a team of 15+ customer service representatives, providing coaching and mentoring to drive improved performance and customer satisfaction ratings• Utilized data and analytics to identify trends and opportunities for improvement, leading to a 5% increase in customer retention and lifetime value• Conducted regular performance reviews and goal-setting sessions with team members to drive ongoing development and career growth• Identified process improvement opportunities to enhance operational effectiveness and improve team productivity, resulting in 20% reduction in weekly team work hours -
Lead, Executive Customer RelationsAdobe Jun 2005 - Dec 2007Seattle, Washington, United States• Acted as the primary point of contact for Adobe Executive Team for Tier 3 Customer Care Escalations, providing personalized and proactive support to enhance the overall experience.• Maintained a 95% renewal rate for all Tier 3 tickets, generating over $5 Million of ARR• Collaborated with cross-functional teams to identify opportunities for process improvement and streamline communication channels to enhance efficiency in handling customer issues
Jim Edwards Skills
Jim Edwards Education Details
Frequently Asked Questions about Jim Edwards
What company does Jim Edwards work for?
Jim Edwards works for Smartwaiver
What is Jim Edwards's role at the current company?
Jim Edwards's current role is Sales Director @ Smartwaiver | Relationship Management.
What is Jim Edwards's email address?
Jim Edwards's email address is ji****@****ink.net
What is Jim Edwards's direct phone number?
Jim Edwards's direct phone number is +154131*****
What schools did Jim Edwards attend?
Jim Edwards attended University Of Washington.
What skills is Jim Edwards known for?
Jim Edwards has skills like Customer Service, Salesforce.com, Software Documentation, Account Management, Training, Team Leadership, Call Centers, Outlook, Leadership, Sales, Documentation, Customer Experience.
Who are Jim Edwards's colleagues?
Jim Edwards's colleagues are Ashley Badgett, Jeff Groth, Juan Mendoza, Meggan Mcleod, Pedro S., Steven R., Zachary Tylar.
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Jim Edwards
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