Jim Edwards

Jim Edwards Email and Phone Number

Sales Director @ Smartwaiver | Relationship Management @ Smartwaiver
bend, oregon, united states
Jim Edwards's Location
Bellingham, Washington, United States, United States
Jim Edwards's Contact Details
About Jim Edwards

I am a Sales Director at Smartwaiver, a leading provider of digital waiver solutions for businesses of all sizes. I have over 15 years of experience in account management, sales operations, and partner integrations, with a strong expertise in digital waiver solutions, a niche and innovative field that requires both technical and relational skills.My career objective is to make a superlative contribution by championing new ideas, building customer and partner relationships, and delivering solutions that exceed expectations. I value the importance of relationships for all business types, from the fly-fishing shop down the street to Fortune 500 companies. I have managed complex accounts and built long-term relationships with brands such as ESPN, NFL, and large-scale events like Coachella and US Open. I have also worked internally to support the implementation and onboarding of new and existing customers, ensuring their satisfaction and retention. I am motivated by a fast-paced, changing environment and energized by the challenges and opportunities that come with it.

Jim Edwards's Current Company Details
Smartwaiver

Smartwaiver

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Sales Director @ Smartwaiver | Relationship Management
bend, oregon, united states
Website:
smartwaiver.com
Employees:
9
Jim Edwards Work Experience Details
  • Smartwaiver
    Sales Director
    Smartwaiver Jan 2021 - Present
    Grew sales and partner integration pipelines while working directly with senior leadership to identify and deliver against key strategic initiatives. Responsible for relationship management and growth of all enterprise-level accounts and strategic partnerships covering 30% growth annually.Major contributions:• Managed complex accounts, while building long-term relationships with Fortune 500 companies and professional sports organizations.• Helped build confidence in the digital waiver solution from contract negotiation through implementation and onboarding.• Managed new and on-going relationships with brands such as: ESPN, NFL & large-scale Events (i.e. Coachella, US Open, Orange Bowl, etc…)• Relationships with integration partners/platforms helped expand growth by 40%.
  • Smartwaiver
    Support Manager
    Smartwaiver Jun 2013 - Dec 2020
    Bend, Oregon, United States
    • Founded Support Department in a start-up environment• Developed processes for inbound customer inquiries via email, phone and chat• Worked with product founder and development team to implement feature sets helping business grow +30% YoY
  • Tableau Software
    Manager, Customer Service
    Tableau Software Aug 2008 - Jan 2013
    Seattle, Washington, United States
    • Led a team of 15+ customer service representatives, providing coaching and mentoring to drive improved performance and customer satisfaction ratings• Utilized data and analytics to identify trends and opportunities for improvement, leading to a 5% increase in customer retention and lifetime value• Conducted regular performance reviews and goal-setting sessions with team members to drive ongoing development and career growth• Identified process improvement opportunities to enhance operational effectiveness and improve team productivity, resulting in 20% reduction in weekly team work hours
  • Adobe
    Lead, Executive Customer Relations
    Adobe Jun 2005 - Dec 2007
    Seattle, Washington, United States
    • Acted as the primary point of contact for Adobe Executive Team for Tier 3 Customer Care Escalations, providing personalized and proactive support to enhance the overall experience.• Maintained a 95% renewal rate for all Tier 3 tickets, generating over $5 Million of ARR• Collaborated with cross-functional teams to identify opportunities for process improvement and streamline communication channels to enhance efficiency in handling customer issues

Jim Edwards Skills

Customer Service Salesforce.com Software Documentation Account Management Training Team Leadership Call Centers Outlook Leadership Sales Documentation Customer Experience Microsoft Excel Problem Solving Invoicing Management Billing Excel Tableau Crm

Jim Edwards Education Details

Frequently Asked Questions about Jim Edwards

What company does Jim Edwards work for?

Jim Edwards works for Smartwaiver

What is Jim Edwards's role at the current company?

Jim Edwards's current role is Sales Director @ Smartwaiver | Relationship Management.

What is Jim Edwards's email address?

Jim Edwards's email address is ji****@****ink.net

What is Jim Edwards's direct phone number?

Jim Edwards's direct phone number is +154131*****

What schools did Jim Edwards attend?

Jim Edwards attended University Of Washington.

What skills is Jim Edwards known for?

Jim Edwards has skills like Customer Service, Salesforce.com, Software Documentation, Account Management, Training, Team Leadership, Call Centers, Outlook, Leadership, Sales, Documentation, Customer Experience.

Who are Jim Edwards's colleagues?

Jim Edwards's colleagues are Ashley Badgett, Jeff Groth, Juan Mendoza, Meggan Mcleod, Pedro S., Steven R., Zachary Tylar.

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