Senior Site Director
Dallas/Fort Worth Area
Speed Commerce, Inc. Aug 2015-May 2016Speed Commerce, Inc. provides e-commerce and fulfillment services to retailers and manufacturers in the United States and Canada. It offers Web platform development and hosting, order management, fulfillment, logistics, and contact center services, which provide customers with transaction-based services and information management tools. Sr. Site DirectorFull P&L responsibility for a 500,000 SF facility housing multiple B2C and B2B clients. Responsible for meeting all Inbound and Outbound SLAs per contractual arrangements with clients. The Dallas facility services 12 clients, both B2C and B2C. Each client has specific processing and packaging requirements ranging from basic RSC cartons to more sophisticated presentations with customized cartons, packing lists, tape, inner presentation, and similar items. We work to tight SLAs on Inbound, Outbound and Returns to ensure customers receive product in a timely manner. The right product, at the right time, in the right packaging summarizes our goals in servicing clients. Key Initiatives- Update KPI’s in all facets of the facility- Develop Managers’ Scorecards for accountability and improvement- Develop Supervisors’ Scorecards for accountability and improvement- Create a full training program for on-boarding temporary workers at peak- Build budgets by client for 2016- Improve budgeting reporting by creating and enforcing proper tasking of associates