James Gore 1703 South 5th Place St. Charles, IL. 60174 630-301-9183OBJECTIVEI want to contribute to an organization that can use a resourceful problem solver and cheerful hard worker who offers extensive experience in customer service, order mangement and account mangement along with outstanding personal and professional references.EXPERIENCE SUMMARYEnesco Corporation (March 2004 - Still employed) Position: Order Management (October… Show more James Gore 1703 South 5th Place St. Charles, IL. 60174 630-301-9183OBJECTIVEI want to contribute to an organization that can use a resourceful problem solver and cheerful hard worker who offers extensive experience in customer service, order mangement and account mangement along with outstanding personal and professional references.EXPERIENCE SUMMARYEnesco Corporation (March 2004 - Still employed) Position: Order Management (October 2004-Manage customer orders through entire process: *Setup and maintain customers in the system. *Validate product, pricing, unit of measure, terms, and credit. *Enter EDI, manual, and sample orders in an accurate and timely manner. *Resolve EDI transmission errors. *Update the customer of their order (s) status, including confirming the order and the expected ship date. *Allocate and release product to distribution center in accordance with customer requirements. *Track orders and shipments, as needed. *Scorecard retrieval & reporting. *E Commerce Amazon (Vendor Central) *AS400/EDI *PeopleSoft/Oracle *Utilize problem solving and follow-up skills to resolve customer inquiries/issues that may arise from: 1 Pricing     2 Shortages or overages of products within orders     3 Mis-shipments     4 Receipt of damaged product     4 Non-compliance issues     5 Returns     6 Logistics/Shipping issues.Position: Call Center (March 2004 - October 2004)* Provided customer service to card and gift stores when they called into the call center.Education:American Institute of Appraisal & Real Estate Education, Inc.Lombard, ILHarper Community CollegePalatine, IllinoisAssociates Degree-Marketing/ManagementGraduated June 1989 Show less