Jim Gott Email & Phone Number

Home Based

Leading agile delivery teams within a range of clients and across different industry sectors. We work with clients to understand and solve complex business problems.

Redditch, England, United Kingdom

Leading a team of 12 Project Managers to delivery a variety of WMS, Finance and Retail store changes into the business.Accountable for delivery of a £6m programme of Tech initiatives enabling strategic customer propositionsSupporting the End to End Transformation programme that's building a scaled agile delivery function.

Peterborough, United Kingdom

Accountable for all Project Delivery, Maintenance and Operational support in relation to the Motor products for comparethemarket.com (circa 30 applications, 5m customers with £250M revenue). Key achievements include:• Programme managed the migration of six main products into a new architecture. This included the shift into AWS, delivery of a new REACT front end and moving from a monolithic architecture into a series of microservices.• Accountable for delivery of all maintenance and improvements to system performance, security and scalability.• Creating new governance processes which included a Motor wide RAID log to ensure careful risk management.• Working with Product Directors to formulate business cases, strategic plans and translate these into delivery plans.• Leading and motivating three cross functional teams totalling 26 people to deliver high quality customer outcomes - achieved highest team engagement score within Tech, out-performing external top performing norm at 88%• Working in partnership with the rest of the project management community to evolve and improve working practices

Peterborough, United Kingdom

Senior Manager accountable for the governance and delivery of Partner Programmes. Responsible for delivering best practice and creating the change teams within our European comparison sites. Key achievements include:• Programme managed a Group wide procurement review to deliver £7.5m annual savings. Managed a Steering Group with a number of challenging stakeholders and provided regular reporting.• Implemented a new Risk & Governance framework, requiring buy-in from the local Exec teams.• Programme managing the re-brand of the Dutch comparison site and led the process to implement new agile working practices within the company.• Creating cross functional agile delivery teams, building from one BA to a mixed team of 15.• Leading teams of Business Analysts, Test Analysts and a Programme Office to deliver change as efficiently as possible for our business partners.

Nottingham, United Kingdom

Successfully delivered credit risk scoring for new and existing customers across all sales channels. This implementation affected processes administered by up to 5000 FTE. Achievements included:• Creation of an approved £1.8m business case delivering £12m benefits within three years• Delivery of a credit rating scorecard for new residential customers.• Implementation of a secondary scorecard for existing residential customers, implemented into the cross sell and house moves channels supporting 950 staff• Provided a solicitation scorecard which pre-screened prospective B2B customers, delivering an increased sales volume of £2.2m and a projected bad debt saving of £2.6m per annum• Managed cross functional teams including several different 3rd party external partners to support delivery of projects• Transformed the way our final and written off debt is collected. Consolidated a myriad of different processes into a single debt management company increasing collections from £200k to £500k per week.

Nottingham, United Kingdom

Managed a team of six junior project managers, responsible for implementing new Sales products to 4000 customer facing staff. Responsible for:• Coaching and developing a brand new team and embedding a new project management methodology.• Acted as the primary interface between Sales and Marketing and Customer Service operational teams. I had to regularly mediate conflicting demands and requirements.• Ran risk assessment workshops to understand the extent of changes to Customer Service systems and processes and obtain sign off to changes.• Managed delivery of high quality Project Initiation Documents, Plans and Business Requirement Specifications for proposed new products. • Ensured the change plan was effectively resourced, optimising resources from my team and across the wider change delivery area.• Managed senior level sponsors and stakeholders to ensure projects were delivered on time, within budget and to the required quality level.

Peterborough, United Kingdom

Responsible for image enabling customer requests for 80 different processes. Ensured a consistent approach was adopted and managed the team to deliver the following:• Design and build of 80 new processes• Formulation of training plans and material• Recruitment of new teams• Creation of new post sorting area• Stakeholder agreement to new service level agreements• Completion of all implementation tasks such as transport and scanning business backlogs.• Provided full implementation support for all 200 customer facing staff

Peterborough, United Kingdom

Implemented a significant customer service change programme to 350 customer facing staff. The role included the following:• Creating the £4.8m overall programme business case including obtaining formal sign off from all stakeholders• Communicating with key stakeholders through workshops to ensure scope and objectives were understood and agreed• Creating implementation support teams and processes as well as ensuring all transitional implementation tasks ran smoothly• Leading virtual teams of 30 people across two sites ensuring scope, plans, risks and issues were agreed and milestones achieved

Education record

Education record

7 'O' Levels grade C and above including Maths and English