• Independent Business Consultant / Advisor Working as a freelance consultant providing ad-hoc business advisory services in relation to business transformation strategy, delivery frameworks, organisation design, operational improvements, cost optimisation and simplification.• Professional Property InvestorAfter successfully divesting Xerox’s BPO division / launching Conduent I took a sabbatical, to spend precious time with my family and focus on my passion for property. In my so-called ‘time off’ I took the opportunity to focus on personal development and attended multiple training courses in property development and investment. I now have a modest property portfolio that keeps me busy in my spare time!

This was a continuation of my role with Xerox, where I was previously appointed as a member of the Xerox Executive team to plan and deliver a Global IT and Business Transformation Programme required to divest a $7 Billion global BPO division, which resulted in the launch of ‘Conduent Inc.’ as a new Fortune-500 company on the New York Stock Exchange (NYSE). Key Achievements:• Mergers, Acquisitions and Divestitures: In January 2017, successfully delivered the divestment programme for Xerox that resulted in the launch of Conduent Inc. a technology-led business process services company, with 95,000 employees, headquartered in New Jersey. • Portfolio / Programme / Project Management: Planned and delivered a significant portfolio of projects and programmes to separate the business IT systems from Xerox and create the new IT systems to operate Conduent as an independent company.• Business Transformation: Established the new organisation and structure required to operate Conduent’s business IT systems. Accountable for all group Shared Services and responsible for the creation of a new finance function, enabling the effective planning and control of group budgets totalling $300 Million.

Appointed as a member of the Xerox Executive team to plan and deliver a Global IT and Business Transformation Programme required to divest a $7 Billion global BPO division, which resulted in the launch of ‘Conduent Inc.’ as a new Fortune-500 company on the New York Stock Exchange (NYSE). Key Achievements:• Within 10-months, delivered IT separation enabling Xerox divestment/Conduent launch• Established a new Enterprise Programme Management Office (ePMO)• Created a new Finance function, managing group IT budgets of $300 million-dollars• Defined and implemented IT Service Management (ITSM) governance framework(s)• Managed Key Suppliers and Strategic Partners• Established new Transformation Office (Technology and Operational Transformation)• Delivered a new global Information Security (InfoSec) Compliance and Controls function

Managing a global team of Business Relationship Managers (BRMs), accountable for the business partnerships, stakeholder engagement and strategic alliance between Enterprise IT Infrastructure group and Xerox global lines of business. Overseeing the planning and delivery of 80+ transformation projects (totalling ~$30 million-dollars), responsible for continuous improvement / delivering better outcomes globally, for both IT and the business. Developed and governed a new enterprise-wide Portfolio Management process, integrating demand management, strategic planning & prioritisation, financial planning & control, and programme delivery. Implemented new IT Infrastructure integration office for Mergers and Acquisitions (M&A), helping to integrate numerous multi-million $ businesses into the Xerox corporate family.

Accountable for stakeholder engagement/strategic alliance across EMEA between IT and global lines of business (see above for more details).

Established new Global Mobile Communication Services team for Xerox, consolidating mgmt. reporting, contracts, governance and corporate policy to drive global standards and operational efficiency.Whilst embracing mobile technologies for competitive advantage during this disruptive time, I reduced Xerox’s global mobile spend from $30 million to $14 million.

• Delivered Cisco IP Telephony Services (IPT) across Xerox Europe (16K+ devices across 16 countries).• Managed the suppliers and stakeholders involved in the delivery and support of IPT.

• European focal point for all Enterprise Infrastructure Service Delivery• Identify and implement IT service and process improvements• Drive consolidation of IT services and identify synergy opportunuties

• Set up and led a mission critical Network Operations Centre and 2nd/3rd level global support team across US, Europe and Asia, delivering 24x7 Business to Business (B2B) support to customers such as Nike, Disney, Coca Cola & Yahoo.• Directed and managed the delivery of support and customer communications for major technical rollouts and new product launches.• Owned and managed 3rd party supplier/partner relationships.• Implemented global ITIL service delivery processes and procedures, ensuring Sarbanes Oxley compliance.• Developed and implemented metrics used for internal reporting and performance reviews, and customer reporting in relation to SLAs, and supported the sales teams with RFPs and RFIs.

• Primarily outsourced to Quintiles (www.quintiles.com) – a global leader in the highly regulated pharmaceutical sector, specialising in pharmaceutical research and development.• Managed the performance and service delivery of the 24x7 Service Desk, whilst maintaining strict adherence to ITIL frameworks and ensuring compliance with HIPAA (Health Insurance Portability and Accountability Act) and FDA (Food and Drug Agency) regulations.• Managed and developed a team of 14, whilst supporting up to 16,000 users worldwide.