• Validated functionality of multiple web crop insurance applications after OS 2019 related code changes and app migration. • Validated functionality of web applications after they were deployed using new ADO deployment infrastructure.• QA related documentation including: test case creation, defect tracking, results documentation and QA execution tracking and reporting.• Assisted with production support issues as needed.• Created SQL queries to assist other QA resources to identify test data.

• Did timings of screen actions, report generation and result return on web application.• Verified user stories for online education application.• Retested and validated bug fixes.• Attended agile ceremonies and planning sessions.

• Web development testing in an agile environment.• Focus included functionality, browser and accessibility testing.• Created test cases from user stories for portal application.• Created regression test bed synthesized from existing test cases and augmented with sprint cases.• Created QA processes for story/ task/bug documentation, user/ QA collaboration and QA/ UAT environment maintenance.• Assisted in analysis of 3rd party document search functionality.• Demonstrated functionality developed during sprint to the enterprise.

• Web development testing in an agile environment on educational applications. • Focus included functionality, browser and accessibility testing. • Validated user stories and defects, wrote test cases, documented QA tasks and logged defects. • Attended and contributed to project team ceremonies. Light SQL Server querying. Light Swagger. • Used Azure DevOps to warehouse test cases and track project work.• Assisted with creation of a master regression test suite. • Investigated and documented application functionality for QA institutional knowledge.

• Tested 3rd Party Online Enrollment App on 2 person QA team.• Wrote and executed Test Cases. • Worked with Product Owner to improve app functionality and presentation.• Worked closely with Automation resource to create automated regression test suite. • Ran Test Automation using Jenkins, reviewed results of automated runs and troubleshot problems.• Improved standards for Test Case writing. • Initiated and led revamp of regression test suite and reorganization of QA documentation in the test management app. • Revised defect reporting procedures to capture more relevant data. • Created report dashboard to track post release defect root cause metrics. • Created and edited pages in Confluence to house process and technical information.• Led QA effort on newly created Digital Lending team in agile environment. • Planned and executed testing.• Created test cases from stories. • Did light web page authoring in SiteCore. • Did API specific testing with swagger application. • During conditioning meetings provided QA estimations for all Lending work. • Set up regression test suite for all supported lending websites. • Worked with automation resource to set up automated regression test suite. • Worked with QA on other teams to coordinate testing and eliminate gaps. • Tested implementation of Blend lending application and its integration with existing lending sites. • Gave work direction to one part time QA resource.

• Create Test Plans and Test Cases. Plan and coordinate testing for Medical Applications. • Execute manual test scripts on EPIC healthcare application. • Review test scripts for usability and accuracy. Coordinate and assist SMEs to do package certification testing on Windows 7 32 bit, Windows 7 64 bit and Windows 10 platforms. • Use HP-ALM to track and execute testing and log and manage defects. • Use Service Now to log and track incidents. On Call support contact for QA Support Ticket Amelioration.

• Wrote and executed functional test cases on Loan Origination System that includes web and windows applications. • Some work in an Agile environment. • Documented Results of testing and facilitated the correction of defects. • Collaborated with Test Lead to create approach to test organization and documentation standards. • Light metrics reporting. • Analyzed impacts of changes and enhancements to testing. • Heavy usage of SQL for data verification: SQL Server and Oracle databases. • Light data file testing. • Heavy usage of ALM and Toad for Oracle, project team knowledge resource for ALM. • Trained resources on ALM, Toad and the Applications Under Test. • Some day to day work direction for temporary resources.• Created system documentation for training new IT resources.

• Planned and executed testing on AS400 and ETL systems. • Tracked and reported defects using HP ALM. • Heavy data file testing. • Incoming Member and Group Eligibility feeds and related files. • Claims History files and related logic. Outgoing Claim extracts and related files. • Light job admin duties in ETL and Robot. • Requirements analysis and QA task estimation. • Ran automated tests in HP UFT and did light script modification. • Heavy SQL querying. • Primary new-client implementation QA for all standard data feeds. • Wiki site admin. • Project-dependent Lead work including managing workload for up to 2 team members. • QA team SME for SQL, client data feeds and processes. • Worked extensively with business users and developers. • Communication with external clients. • Trained new ITQA employees and contractors. • Created QA training materials. • MS Excel macro creation and VB coding.

• Planned and executed release-based testing of primary benefit enrollment system. • Provided work estimates for project scoping.• Coordinated UAT test effort for multiple business groups.• Prepared and presented release sign off documentation to business and IT stakeholders. • Reported release metrics to IT management. • Directed offshore testing resources. • Trained new testers on system basics and enhancements. • Enrollment system SME. • Read and created XML messages for testing. • Created and executed test scripts. • Technical support of test team during system and regression test phases. • Primary production support QA.

Employee Benefits Industry • Lead tester for the primary Benefit Enrollment system.• Responsible for strategic test planning. • Created and executed manual test cases. • Created requirement documents. • Reported test metrics to primary stakeholders.Relocation Industry• Lead tester and production support for primary relocation system.• Created and executed test cases using TestDirector. • Created SQL queries for business and management. • Updated functional specifications with system change requests. • Ran stored procedures to facilitate testing.Relocation Industry Client - Lead tester and production support for primary relocation system. Created and executed test cases using TestDirector. Created SQL queries for business and management. Updated functional specifications with system change requests. Ran stored procedures to facilitate testing.

• Took lead role in the analysis and testing of the New Electronic Claim File format mandated by the HIPAA legislation of 2000.• Trained Analysts and Developers on the new format. • Created and executed manual test scripts. • Responsible for overseeing the testing of and signoff on repricing and coordination of benefits functionality upgrades. • Created and executed test cases for testing of web-based benefit package database. • Conducted peer interviews of potential department hires.

Banking Industry• Interacted extensively with outside vendors and feeding applications to plan system integration and facilitate testing. • Analyzed and tested complex treasury management system. • Created and executed test cases. Delivered project kick-off presentations to management, users and development.Retail Industry• Created test cases and scripts for testing JAVA-based SYMBOL palm units. • Created and distributed metrics to project stakeholders. • Created test cases and scripts for Mainframe inventory tracking system.

Finance Industry• Created and executed test cases for testing of Loan Servicing application. • Served as liaison between client and system vendor for the purposes of testing and test reporting. • Trained and mentored new testers.Manufacturing Industry• Created and executed test cases for Y2K testing of Mainframe Manufacturing system.Pharmaceutical Industry• Created and executed test cases for primary rebating system. • Analyzed business requirements and trained new testers.

• Executed pre-created regression test suite on proprietary Leasing system.• Maintained custom accounts and executed all internal patch administration.

• Staffed online Legal database help desk. • Troubleshot problems with standalone PC connection software. • Supported DOS, Windows 3.x, Windows 95 and Macintosh platforms.