Jim Harmer Email & Phone Number

Houston, Texas, Us

Took over the leadership to stand up ServiceNow as the new IT Operations platform for Corebridge Financial after original lead left unexpectedly. Found a project that was at risk. Leveraged knowledge of the platform and operations, worked with vendor and subject matter experts across the organization to deliver key functionality with minimal disruption to the business.● Identified and addressed multiple project scope and resourcing issues to address delivery risks with the project.● Focused on IT process controls and risk management to ensure no gaps in SOX and SOC compliant processes.● Efficiently delivered the project on an aggressive schedule without disruption to day-to-day operations.

Houston, Texas, Us

Led multiple teams focused on day-to-day IT systems operations and support in preparation for separation of operations from AIG. Established a continuous improvement philosophy to improve business productivity and reduce operational costs through a combination of automation, problem management, environmental monitoring, and ITIL processes.● Provided leadership in establishing a new team, separate from the AIG organization – leveraging key people from the existing organization as well as identifying and onboarding subject matter experts to address gaps.● Spearheaded a transformation of IT service delivery, resulting in continuous improvement in key performance indicators (KPIs) through IT Service Delivery reorg – resulting in a reduction in incident resolution time.

New York, Ny, Us

Led teams focused on day-to-day IT systems operations and support for the Life and Retirement lines of business for AIG. ● Reached up to 60% year over year reduction in business impact from major system and infrastructure outages.● Attained 20% reduction in management overhead, improving cross-team collaboration and support levels.● Served as line of business transition lead negotiations representative for Application Support and Transition planning. Consolidated the slate of vendors used by AIG to achieve cost savings through improved pricing leverage.

New York, Ny, Us

As part of an AIG wide reorganization, the Life Service Management team was expanded to oversee ITIL-based processes for the Consumer division (Life and Retirement). This included supporting multiple business units at a global level.● Played a pivotal role in Project SONIC, driving the major upgrade of AIG's ServiceNow platform, enhancing system capabilities and performance. Spearheaded the expansion of Incident, Problem, and Change management processes across various consumer business units, significantly improving operational efficiency.● Instituted the SQRM system stability review process, providing comprehensive visibility into recent critical issues for IT and business management, and fostering discussions on remediation strategies to prevent future occurrences.

New York, Ny, Us

Established a Service Management practice for US Life Insurance line of business by working with management and peers.● Established a critical response process for the Life Insurance business unit, improving response time and visibility for management around these issues, significantly reducing the mean time to recovery for the business unit.● Developed a problem management process for the Life Insurance business unit, which established a continuous improvement culture and helped to identify significant cost savings by resolving repetitive issues in production.

Lansing, Mi, Us

Reported to the VP of System Innovation, efficiently led effort to recover a run-away project to build a new document management platform, replacing legacy tools and reducing overall cost of ownership.● Served as key member of the senior executive team and responsible for technology initiatives at National Planning Holdings, one of the largest independent broker-dealer networks in the United States. ● Managed team of developers working on corporate initiatives, including development of a new product line.

Lansing, Mi, Us

Was responsible for technology initiatives at Curian Capital, a registered investment advisor firm that specializes in using advanced technology to deliver the benefits of high end, customized investment products to mainstream investors. ● Managed concurrent initiatives using cross team development groups for delivery of corporate projects with a measured value of $1M+. Was fully responsible for day-to-day operations for Curian’s back office systems.● Achieved a 40% reduction in issues, significantly lowering support costs and enhancing system reliability.

Lansing, Mi, Us

Supervised project specific teams to implement and improve the core business systems for Curian's Operations team. Tasks included daily supervision of the back-office systems for Curian Capital and the completion of development projects.● Initiated the overall process replacement of Curian’s tax reporting process, with an automated system that was fully integrated with the tax reporting vendor, including facilities for end-to-end verification.

Mba, Integrative Management

Bachelor Of Science - Bs, Computer Science

Master Of Business Administration - Mba, Integrative Management

Bs, Computer Science