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Accomplished and business-focused IT leader with extensive experience across financial services, manufacturing, start-ups, and multinational corporations. I bring a wealth of expertise in IT Operations, Business Operations, Call Center, and IT Development projects, all delivered across global locations. With a successful track record in application development utilizing DevOps, Kanban, and Legacy (Waterfall/Agile Hybrid) methodologies, I excel in driving enterprise-wide transformations.As a seasoned technology professional, I specialize in bridging the gap between businesspeople and technology by translating the jargon, aligning systems and development approach with the business strategy, and executing to deliver high quality solutions. I offer expertise in enterprise-level technology solutions, financial services, investing, and overall business strategy.I am adept at partnering with leadership and business teams in ITIL-based IT Operations, especially within complex, heavily regulated environments such as SEC and FINRA. As a technology visionary and business problem solver, I have a strong background in hybrid IT environments encompassing Cloud, Data Center, SaaS, PaaS, and IaaS.A notable accomplishment in my career includes collaborating with executive leadership to establish a new organization during the spinoff of Corebridge Financial into a standalone company. This involved building new support agreements, identifying gaps in existing contracts, and implementing improved solutions while managing costs. Additionally, I led the development and launch of ServiceNow for Corebridge, significantly reducing service disruptions through enhanced monitoring and problem management.I am dedicated to leveraging my technical skills and business experience to drive organizational success and deliver innovative IT solutions.Core competenciesSoftware Architecture | IT Service Management | Information Technology | Technical Support | Continual Improvement Process | Knowledge Management | Change Management | Software Project Management | Cloud Computing | Platform as a Service | Application Lifecycle Management | Relational Database Management System | Business Continuity Planning | Software Development | Project Management | Financial Services | Artificial Intelligence (AI) | Financial Technology
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Vice President – It Tools And OperationsCorebridge Financial Jan 2023 - Apr 2024Houston, Texas, UsTook over the leadership to stand up ServiceNow as the new IT Operations platform for Corebridge Financial after original lead left unexpectedly. Found a project that was at risk. Leveraged knowledge of the platform and operations, worked with vendor and subject matter experts across the organization to deliver key functionality with minimal disruption to the business.● Identified and addressed multiple project scope and resourcing issues to address delivery risks with the project.● Focused on IT process controls and risk management to ensure no gaps in SOX and SOC compliant processes.● Efficiently delivered the project on an aggressive schedule without disruption to day-to-day operations. -
Vice President – Head Of It Service Delivery For Corebridge FinancialCorebridge Financial Jun 2021 - Jan 2023Houston, Texas, UsLed multiple teams focused on day-to-day IT systems operations and support in preparation for separation of operations from AIG. Established a continuous improvement philosophy to improve business productivity and reduce operational costs through a combination of automation, problem management, environmental monitoring, and ITIL processes.● Provided leadership in establishing a new team, separate from the AIG organization – leveraging key people from the existing organization as well as identifying and onboarding subject matter experts to address gaps.● Spearheaded a transformation of IT service delivery, resulting in continuous improvement in key performance indicators (KPIs) through IT Service Delivery reorg – resulting in a reduction in incident resolution time.
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Vice President – Head Of Application Operations For The Life And Retirement DivisionAig Mar 2018 - Jun 2021New York, Ny, UsLed teams focused on day-to-day IT systems operations and support for the Life and Retirement lines of business for AIG. ● Reached up to 60% year over year reduction in business impact from major system and infrastructure outages.● Attained 20% reduction in management overhead, improving cross-team collaboration and support levels.● Served as line of business transition lead negotiations representative for Application Support and Transition planning. Consolidated the slate of vendors used by AIG to achieve cost savings through improved pricing leverage. -
Director – Consumer Division Service ManagementAig Apr 2017 - Mar 2018New York, Ny, UsAs part of an AIG wide reorganization, the Life Service Management team was expanded to oversee ITIL-based processes for the Consumer division (Life and Retirement). This included supporting multiple business units at a global level.● Played a pivotal role in Project SONIC, driving the major upgrade of AIG's ServiceNow platform, enhancing system capabilities and performance. Spearheaded the expansion of Incident, Problem, and Change management processes across various consumer business units, significantly improving operational efficiency.● Instituted the SQRM system stability review process, providing comprehensive visibility into recent critical issues for IT and business management, and fostering discussions on remediation strategies to prevent future occurrences.
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Director – Life Application Operations And Service ManagementAig Jul 2015 - Apr 2017New York, Ny, UsEstablished a Service Management practice for US Life Insurance line of business by working with management and peers.● Established a critical response process for the Life Insurance business unit, improving response time and visibility for management around these issues, significantly reducing the mean time to recovery for the business unit.● Developed a problem management process for the Life Insurance business unit, which established a continuous improvement culture and helped to identify significant cost savings by resolving repetitive issues in production.
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Director – It Service Systems / Broker Dealer SystemJackson Feb 2010 - Feb 2015Lansing, Mi, UsReported to the VP of System Innovation, efficiently led effort to recover a run-away project to build a new document management platform, replacing legacy tools and reducing overall cost of ownership.● Served as key member of the senior executive team and responsible for technology initiatives at National Planning Holdings, one of the largest independent broker-dealer networks in the United States. ● Managed team of developers working on corporate initiatives, including development of a new product line. -
Director / Manager – Curian SystemsJackson Oct 2004 - Feb 2010Lansing, Mi, UsWas responsible for technology initiatives at Curian Capital, a registered investment advisor firm that specializes in using advanced technology to deliver the benefits of high end, customized investment products to mainstream investors. ● Managed concurrent initiatives using cross team development groups for delivery of corporate projects with a measured value of $1M+. Was fully responsible for day-to-day operations for Curian’s back office systems.● Achieved a 40% reduction in issues, significantly lowering support costs and enhancing system reliability.
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Lead Programmer – Curian SystemsJackson Apr 2000 - Oct 2004Lansing, Mi, UsSupervised project specific teams to implement and improve the core business systems for Curian's Operations team. Tasks included daily supervision of the back-office systems for Curian Capital and the completion of development projects.● Initiated the overall process replacement of Curian’s tax reporting process, with an automated system that was fully integrated with the tax reporting vendor, including facilities for end-to-end verification.
Jim Harmer Skills
Jim Harmer Education Details
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Michigan State University - Eli Broad College Of BusinessIntegrative Management -
College Of Education At Michigan State UniversityComputer Science
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Eli Broad Graduate School Of Management At Michigan State UniversityIntegrative Management
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Michigan State UniversityComputer Science
Frequently Asked Questions about Jim Harmer
What is Jim Harmer's role at the current company?
Jim Harmer's current role is Vice President of Information Technology – Global IT Operations | Executive Management | Business Transformations | Application Development.
What is Jim Harmer's email address?
Jim Harmer's email address is ji****@****aig.com
What schools did Jim Harmer attend?
Jim Harmer attended Michigan State University - Eli Broad College Of Business, College Of Education At Michigan State University, Eli Broad Graduate School Of Management At Michigan State University, Michigan State University.
What are some of Jim Harmer's interests?
Jim Harmer has interest in Education.
What skills is Jim Harmer known for?
Jim Harmer has skills like Financial Services, Enterprise Architecture, Project Management, Leadership, Db2, Sdlc, Java, Management, Process Improvement, .net, Sql, Software Project Management.
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