Jim Harmon Email & Phone Number

Davenport, Iowa Area

Coordinate day to day project and operational activities across a variety of teams; Ensure escalated incidents and requests are addressed in a timely manner and that established service levels are consistently achieved; Serve as the escalation point for incidents and problems and ensure issues are resolved with an appropriate sense of urgencyDrive joint.

Davenport, Iowa

Install, configure, upgrade, and L3 Support for all Microsoft CRM 2013 Environments. Also support various Integration's to the CRM Platform.

Muscatine, Iowa

 Systems Analyst: Primary focus has been the support of the Go to Market and eBiz Infrastructure teams. Administration of the Microsoft CRM Dynamics on-premise, multitenant application, including the installation and maintenance of all current versions. This includes creating and migrating solution packages and SSRS Reports as needed. Maintenance includes.

Muscatine, Iowa

Administrate various applications including the updating and day to day back-end operations. Maintained server reliability while striving for 100% uptime and application availability. Applications included, Microsoft CRM Dynamics(4.0/2011), Emailtopia, and Foglight. Our team was responsible for resolving escalated issues from other support teams. Provided.

Muscatine, Iowa

Administrate various versions of Windows and Novell server class operating systems, using both Microsoft Active Directory and Novell eDirectory. Setup and install new servers and applications. Publish applications using Novell Zenworks and a Citrix server farm. Administrate the corporate e-mail Novell GroupWise 6.5, along with a Blackberry BES server for.

Muscatine, Iowa

administrate a Novell 3.12 network connected to an AS/400 mainframe, including the installation of new workstations and software. Maintained security and backup procedures, including adding new users with sufficient rights to programs and testing the backup and restore procedures for all of the programs on the network. This position also backs up the Data.

Muscatine, Iowa

setup and operate an IBM AS\​400 mainframe computer system, monitor batch job processing and reply to system console messages. Resolve system abends and equipment failures. Also do nightly check sorting, print and distribute all reports created by the nightly update.

South Bend, Indiana Area

Computer Operator: setup and operate an IBM system 370 mainframe, reply to console messages. Monitor batch job processing and resolve job cancellations. Maintain steady flow of output to I/O clerk through the use of laser printers, microfiche unit and line printer. Monitor the Bank’s on-line network to ensure customer and user availability.Check Sorter.