James Hasher Email & Phone Number

Raleigh, NC, US

Morrisville, North Carolina, United States

• Define, implement, and maintain incident management methodology and processes
• End to end responsibility for the management, communication, escalation, investigation and resolution of incidents, ensuring internal customer facing teams are updated timely and with sufficient quality, arranging.
• Translate engineering deliverables into executive communication and lead situations when they go off track
• Run executive updates, post incident follow-up, internal and external communication professionally instilling confidence
• Employ strong facilitation and leadership skills, ensuring responding team members execute required actions under pressure
• During service outage events this role would be expected to perform the following: o Act as Incident escalation focal point, identifying and resolving conflict and bottleneckso Create action plans with named actions.

* Orchestrate 17 Engineers and Project Managers, aligning with 4 other divisions to upgrade Navicare NurseCall (NNC) for 850+ eligible customers, building a comprehensive communication strategy and focusing on best-in-class results.* Redeveloped the entire upgrade process to ensure continuity, accountability, and customer satisfaction despite significant.

Raleigh-Durham, North Carolina Area

Manage a team of five Implementation Engineers and Technical Project Managers. Collaborate closely with the Product Management Team to ensure Managed Services VNOC function as intended and support all applications and products before sales presentations to customers. Provide key insight to Executive management to enhance the direction of technology. Manage.

Eatontown, NJ

Direct products and services customization for existing and new client deployment, specializing in Managed Services. Onboard and implement services for F1000 companies and more, including ABI (AB InBev), Disney, Nestle, JCI, Amgen, BCG, DTCC, Diageo, National Grid, Neuberger Berman, and SC Johnson. Support API, SNMP, SNMP Traps, and Syslogs from servers.

Eatontown, NJ

Managed, configured, and monitored Microsoft- and Cisco-based infrastructure as well as VMWare, Oracle VM, file servers, Microsoft DFS, and iSCSI SANs in data centers. Managed Customer ACD Administration, VoIP user provisions, phone set RMA, and computer management and inventory systems.♣ Researched/deployed mission-critical product for migration from.

♣ Oversaw a team of 6 and led essential projects for internal users, including deployment of Windows 7, wireless carrier switch from Sprint to Verizon, and rollout of a new Ticketing System (Dell Kace 1000).♣ Delivered the best possible support with updates across Exchange, Symantec Endpoint Protection Manager, Sophos Data Encryption Server, Good for.

♣ Sought to evaluate and recommend to Needs Assessment for PARIS Grant Projects, as well as providing technical support for all software and networking, and hardware issues.♣ Guided outstanding implementation of Technesis Print Monitoring which achieved $500K in revenues.♣ Collaborated with Build Technician install new computer stations and drive overall.