Jim Hendry Email & Phone Number

United Kingdom

The Knowledge Transfer Partnership (KTP) is a UKRI funded project sharing service design methods from the University of Edinburgh alongside service delivery experience from the Citizens Advice Scotland Network to develop processes and tools which bureau can adapt to their own needs. This role works alongside the KTP Associate to facilitate and coordinate the project and takes responsibility for project management for the lead bureau (Perth CAB). This includes managing relationships with… Show more The Knowledge Transfer Partnership (KTP) is a UKRI funded project sharing service design methods from the University of Edinburgh alongside service delivery experience from the Citizens Advice Scotland Network to develop processes and tools which bureau can adapt to their own needs. This role works alongside the KTP Associate to facilitate and coordinate the project and takes responsibility for project management for the lead bureau (Perth CAB). This includes managing relationships with bureaux, Citizens Advice Scotland and academic partners, monitoring the project outcomes, managing a project plan ensuring that targets are met including planning and hosting events and supporting the KTP associate in workshop facilitation. Show less

Perth, Scotland, United Kingdom

Developed then implemented a package of digital service delivery methods that allowed the Perth Citizens Advice Bureau to adapt its services post COVID-19 to a new IT Multi-Channel Model utilising freephone helpline/softphone (Chronicall), webchat (LivePerson), video call service (Near Me) and online appointment booking system (10 to 8).

Stonehaven

Coordinator of Aberdeenshire Universal Credit Multi-Channel service helping to support clients to make a successful Universal Credit claim. The coordinator also makes use of on-site support from the Citizens Advice Bureau management and technical support from Citizens Advice Scotland IT to ensure that the service runs smoothly and co-ordinates with the other delivery bureau's.

Stonehaven, Aberdeenshire, United Kingdom

Provision of a robust quality advice and information service to members of the public who are in poverty, debt or facing other challenges at Outreach locations within Kincardine and Mearns, Aberdeenshire. Also manage client caseload, and assist in developing responsive and effective systems of service to address client requirements.

Home Worker, Aberdeenshire

The Delivery Assurance function ensures that KEY global projects are being managed to achieve the benefits and value expected, i.e. on time, within budget and to the quality level agreed. This included working with multiple stakeholders across Shell Business and IT Outsource Partners (ATT, HP and T-Systems) to deliver high quality Infrastructure projects globally.

Home Worker, Aberdeenshire

Identified the need for a common Global Project Management Office (PMO) Workflow Tool then evaluated, developed and implemented globally with minimal impact across Shell and IT Partner PMO's (ATT, HP and T-Systems) including development then presentation of a training program for over 300 Shell and IT Partner staff .

Home Worker, Aberdeenshire

Accepted challenge to establish a new Project Assurance Lead role within PMO in Europe. Role was established with following successes:- Successful implementation of Shell Project Delivery Framework (PDF) process into global IT Infrastructure Projects Team.- Setup and delivered a program of Value Assurance Reviews (VAR's) and Post Implementation Reviews (PIR's) to analyses data, produce recommendations and improve project delivery resulting in improved customer satisfaction scores.-… Show more Accepted challenge to establish a new Project Assurance Lead role within PMO in Europe. Role was established with following successes:- Successful implementation of Shell Project Delivery Framework (PDF) process into global IT Infrastructure Projects Team.- Setup and delivered a program of Value Assurance Reviews (VAR's) and Post Implementation Reviews (PIR's) to analyses data, produce recommendations and improve project delivery resulting in improved customer satisfaction scores.- During IT Outsourcing in 2008 built close relationships with IT Partners to agree and deliver a smooth PMO transition program acceptable to all stakeholders to a new multi vendor outsourcing model. Show less

Aberdeen, United Kingdom

Major Project successes below:• UK Bandwidth (WAN) Migration project including telecommunications bandwidth tender process resulting in an annual bandwidth cost saving of 50 %• Shell Aberdeen Local Area Network Replacement Program (5, 000+ PC ports) including equipment tender process.

Manchester And Aberdeen, United Kingdom

Various telecoms roles from Network Support and Technical Project Lead to Network Strategy Consultant.