Jim Hogan Email and Phone Number

Contact Center Professional with 20+ years of experience in the areas of: Call Center Technology and Consulting  Complex Call Center Technology Implementations Call Center Assessment and Analysis Technology Assessment, Audits and Applications Workforce Development and Team Building  Development and analysis of Key Performance Indicators  Design and implementation of applications in Inside Sales, Customers Service, Direct Response and Technical Help Desk. Strong track record in multiple areas of Contact Center technology deployments in centers ranging from 50 stations to 1,500 stations, utilizing single, multi-site and virtual Center topologies Extensive experience in delivering production success through requirements facilitation, documentation and active cross-functional team management. Track record in delivering results in the areas of Contact Center Technology and Services through ability to establish immediate credibility with end –user Customers at all levels of organization from C-level employees to front line staff.  Possess P&L experience, delivering consistently on organizational objectives below targeted cost metrics.