•Leader of a diverse service delivery organization consisting of professionals skilled at implementing software solutions for domestic and international financial institutions. •Provided oversight and tracking for all on premise and cloud services projects for the organization ensuring that the delivery obligations are met.•Led the overall execution of the team including staffing, scheduling, methodology and customer interaction.•Implemented a professional services automation tool to measure key performance metrics for the team including utilization, resource planning, delivery status, backlog, revenue and margin.•Provided program oversight for key initiatives. Supported the team in solving issues and mitigating risks with effective strategies and collaboration.•Mentored program and project managers according to company defined best practices.•Introduced a new organization structure to scale delivery for acquired online and mobile banking and enterprise content management products in an efficient, repeatable and consistent manner. This includes the creation of new positions and associated job descriptions. •Established and maintained strong client relationships and acted as an escalation point for high priority client issues.•Partnered with Sales leadership to define and present service offerings for new business opportunities.•Created and negotiated the services components of contracts for client engagements.•Increased annual service revenue by 50%.•Collaborated as part of the company leadership team to define and deliver to organization objectives. •Executed talent acquisition plans to position for aggressive growth.•Performed administrative functions for direct reports including performance management and career development.

•Directed an organization consisting of Product Management, Product Development, Professional Services, Project Management and Customer Support professionals for creation, delivery and support of enterprise check processing solutions to large financial institutions worldwide. •Responsible for the organization’s SDLC from product ideation to support.•Provided program oversight for key initiatives. Supported the team in solving issues and mitigating risks with effective strategies and collaboration. •Streamlined organizational processes to maximize efficiencies and reduce costs.•Prepared and presented executive level updates on key objectives.•Partnered with Sales leadership to define and present service offerings for new business opportunities.•Created and negotiated the services components of contracts for client engagements.•Expanded the PMO to manage cross-functional internal projects.•Extended the international delivery reach of the Professional Services organization into Canada with successful implementations.•Developed and managed an annual budget of $30M and exceeded operating income targets each year.•Worked closely with Finance for cross organization revenue planning.•Led an initiative to obtain a multi-year product investment resulting in several new product releases and significant revenue growth.•Performed cost benefit analysis for new product offerings to ensure alignment with corporate direction.•Mentored direct reports and their team members.•Key participant in the divestiture process of the Alogent product group from ProfitStars.

•Responsible for delivery of Professional Services and Customer Support for enterprise check processing solutions to large domestic and international financial institutions.•Delivered strong and consistent income gains through revenue growth, effective management, contract negotiations and operating cost reductions.•Developed and managed an annual budget of $12M.•Increased annual services and support revenue by 50%.•Established a Project Management Office (PMO) to further define and provide oversight of project management processes including definition of KPIs, to report on the health of scope, resources, budget, schedule and risks. •Provided program management for key initiatives.•Implemented a cross-organization services pricing methodology to drive profitable deals.•Partnered with Sales leadership to define and present service offerings for new business opportunities.•Created and negotiated the services components of contracts for client engagements.•Created a change control process that increased annual bookings by $1.2M in the first year.•Extended the international delivery reach of the organization with successful implementations in Chile.•Led the planning and negotiation of 3rd party partnerships to extend the delivery capability of the team. •Defined and executed a support organization change to drive efficiency and customer satisfaction.

•Built a grass roots implementation organization in response to dramatic increase in new business.•Established the processes and controls required for successful deliveries.•Directed the daily activities of the Implementation team for delivery of mission-critical check processing solution projects for financial institutions in the United States and the United Kingdom.•Delivered client focused solutions with an emphasis on maximizing revenues through the prioritization ofengagements in line with corporate goals and objectives. This included the delivery of the largest DepositAutomation engagement in the world which was completed 6 months ahead of schedule and 14% under budget.•Provided project management for key clients.•Led the creation of a Virtual Project Office based upon the Project Management Institute’s (PMI) standards to introduce project management best practices throughout the organization. •Partnered with Sales leadership to define and present service offerings for new business opportunities.•Created and negotiated the services components of contracts for client engagements.•Participated in cross-organization strategic planning to define corporate objectives.•Played a key role in building the company from 5 employees in 1995 to over 100 employees.•Established templates for status reporting, RAID management, scope definition, scope tracking, resource planning, stakeholder updates, quality planning and lessons learned reviews.

•Managed the project delivery activities for key clients in the United Kingdom and the United States.

•Responsible for leading a project team in the implementation of a correspondent banking solution.

•Responsible for leading the implementation of the J&B remittance processing package, TMS Image.

•Technical and project lead for the design, development, deployment and support of check processing software products for the Federal Reserve Bank.

•Staff programmer supporting Oracle applications.

•Staff programmer supporting Oracle applications.

•Provided development and implementation services for check processing solutions to Unisys clients in the New England region.