Casentric offers a leading solution to the P & C Insurance Industry for the investigation and resolution of property and casualty claims. It is designed for use throughout the life of the claim to reduce cycle time, reduce handling expense and improve settlement accuracy. Adjusters capture and develop key factors and use them to assess value and negotiate settlement. Because the solution operates through all handling phases of a claim, it provides insight into what information was developed, when it was developed and how it was used to evaluate and settle the case.

ClaimsOptions is the leader in quality management technology and professional services for using quality management to transform your organization and results. Our technology is designed to provide all the controls to our customer without the need for IT involvement. All you need is a browser to create your own review, build your own reports and control your key measures. We work with clients to understand how to evolve their quality management efforts into a strategic asset. Our unique approaches to using quality management to develop more capable managers, lead change in your organization and develop adjusters faster separates organizations that struggle to improve from those that thrive on improvement.

Responsible for management of the Commercial Claims organization, oversight of company-wide commercial claim processes and participation in strategic business direction-setting.; Created a unique, staff-adjusted Truck and Heavy Equipment claims group and a Heavy Truck Repair Network that reduced average claim payments by 10% and repair cycle time by 35+% while improving our customer satisfaction index by 200%. Transformed technical file support group into performance consultants that built commercial claims handling knowledge throughout the entire claims organization. Implemented a principled case management approach for large, complex file handling that improved Claims Quality Index performance by 25%. Process Leadership: Developed a unique commercial claims program within Progressive's 10,000+ person claims organization by providing training, reporting systems, live and on-line support for designated claims professionals which improved critical cycle time and quality index measures by 25% and 12.5% respectively. Co-led efforts to develop large, complex claim handling which improved reserving timeliness and exposed significant, previously undetected accuracy opportunities.Commercial Auto Policy TeamParticipated in re-writing Progressive's Commercial Auto Strategy resulting in the development of new products and entry into new markets. Identified under-served customer segments which became the target of business growth strategies. Co-led the development of policy endorsements for new General Liability, Cargo, Rental/Downtime and several other products and oversaw contract negotiations with vendors to support product expansion.

Manager of a group of busines analysis responsible for designing the transition from our legacy to current system. This invovled analyzing and regrouping data using object oriented models to support a future model for system capabilities. We also developed a blueprint of capabilities which, taken together, represented a full system for automating claims. This group successfully plotted out the transition from a legacy, green-screen interface to a GUI that enveloped all legacy data in a more user friendly format and served as the interface through which all future capabilities were released. Additional applications we designed interfaces and logic for during this time were an automated medical bill processing system, automated rental bill processing and a document management system.

Managed all aspects of claims organization from Auto Physical Damage Estimating to Injury and Lawsuit handling and Speciali Investigations. We also developed a robust training center for hands-on knowledge of repair techniques.

Led supply chain research to leverage Progressive's purchasing power for auto repair, rental and parts replacement.Researched our supply chain opportunities through better managed national vendors and technology. Implemented a nationally adopted car rental voucher program that reduced rental claim payments by 10%. Developed criteria for evaluation of Internet-based opportunities in the automotive repair supply chain. Successfully vetted opportunities and provided analysis that argued against unproven business models during the Internet boom. Led analysis of opportunities to build direct auto parts purchasing which led to recommendation to abandon this effort as unsupported by the auto industry infrastructure.