Manage implementation of construction projects to include facilities upgrades, renovations, and new construction. Responsibilities include project coordination, contractor collaboration, proposal procurement, site surveys, project scheduling, responses to RFI’s, invoice reconciliation, coordination of internal entities, public relations, inspections, etc.

Independent Home Improvement Contractor: small residential projects encompassing consulting, carpentry, int/ext painting, general repairs, etc. Hired, (Dec. 2014 - Mar. 2015), by Reynolds, Smith, & Hills, Inc. as a Field Inspector and Project Coordinator. Client liaison for facilities projects at The Jacksonville Transportation Authority (JTA) as part of RS&H-Program Management Team; coordinated and conducted inspections for 18 (JTA) facilities as input to, and development of an in-depth, comprehensive Facilities Assessment Report.

Worked as a consultant and a manager of construction-administration as a member of the on-site Program Management team at The Jacksonville Transportation Authority (JTA): included contract administration, construction engineering inspection (CEI), field & building inspections, extensive design-support to civil engineering project teams, interpretation of design/construction plans and specifications; primary on-site RS&H-liaison to the JTA Facilities Manager, assisted with RS&H's Program Manager with marketing and account growth, and implementation of business initiatives at the (J T A).

Founded company in 2001 as a Home Improvement Contractor: interior and exterior residential renovations, painting, finish-carpentry, structural repairs, coordination with subcontractors, etc.

Implemented a wholesale-direct marketing HVAC sales center: facilitated implementation and activities including, systems, contact management software, lead lists, recruiting/hiring, training, direct mail, facilities renovation, transportation carriers, etc.

Managed Customer Service Center for Florida-Georgia parcel and courier operations, client relations for large accounts, call center development, process improvement, and performance management

Responsibilities included B-2-B sales activity for north Florida via Direct, Indirect, and Retail channels, analysis of sales performance and report data for multiple billing platforms, hiring, training and coaching direct sales team to sell paging and cellular services; established sales campaigns, quotas, and territories, prepared sales proposals, presentations, and lead generation; managed Jacksonville operations including customer service, operations, and collections

Managed 165 CSR's, 20 Managers, Supervisors and support personnel handling up to 1,000 daily inbound calls from local cable TV customers, 24 hours/day, 7 days/week; improved service level performance by 180%; selected as member of project team to restructure company’s wage and compensation plan; other responsibilities included P&L’s, budget forecasts, and development of call center leadership team

Managed (8) call handling teams, (140) CSR's, and (8) Supervisors; estimated call volume and staffing forecasts; contracted temporary staffing agency to accommodate peak volume periods resulting in improved service levels and reduced labor costs; created and implemented an employee recognition program which directly improved CSR productivity and call quality

Directly responsible for large inbound-customer service and outbound-telemarketing projects in a multi-faceted environment: 700+ CSR's/TSR's, 50+ Managers, Supervisors, and support personnel; managed inbound and outbound call activities, customer service, and data entry projects; consistently exceeded objectives, most notably in first year of operation in Killeen, TX (1995); selected two times as member of project implementation team for the opening of two new call centers in Tucson, AZ (1994) and Killeen, TX (1995); client relations-account. manager: client interface responsible for managing large AT&T accounts including revenue, call volumes, staffing forecasts, and implementation of long-distance calling (pilot) programs.

Extensive training included electrical/electronic theory, schematic analysis, systems flow and small circuitry troubleshooting techniques, maintenance/repair of shore-based (microwave) telecommunications and shipboard air-search radar systems; Navy certified Micro-Miniature Repair (2M) technician. "Plank Owner" - U.S.S. Leyte Gulf CG-55, Honorable Discharge