Top 100 Furniture Company Assistant Operations Mngr. primary responsibilities included the disposition and removal of all Offline product by means of repair, coordinating clearance effort, return of defects to the manufacturers, charitable donations or disposal. Oversaw Quality Control, Shop, Inventory, Interstore Transfer departments. Reduced offline product from $1,888,000 to $500,000 in a three year period. Cut the wait time of Customer Owned merchandise brought into the shop for repair from 5 weeks to 3 days. Brought the Customer Owned parts order completion process from 45 days to 14 days ina years time. Fully outfitted and controlled the separate off site warehouses at three different times tobetter organize off line product and keep it from disrupting the flow of the main warehouse.

Delivery, Dispatch and Prep of goods for delivery.Maintained a 97%+ overall customer satisfaction rating while shipping 15,000 - 25,000 pieces per month.

Responsible for inbound shipments, routing, preping and loading delivery, inventory control, customer and warehouse product repair and vendor defect returns.

Responsible for the removal of offline product and the management of the Returns department. Established a new parts ordering and follow up process to better repair merchandise within the warehouse as swell as in our customers homes. Worked with the IT department to create a set of measuring tools to better track the total amount of unsalable product in relation to the amount accumulated daily. Wrote and instituted all Quality Control training procedures as well as performance monitoring spreadsheets.

Rebuilding of Vintage aircraft to flight worthy status