Global Operations Management. Responsible for leading a global IT organization including three Incident Management Centers located in Houston, Texas, Galway, Ireland, and Bangalore, India. Responsible for the global crisis management, escalation and incident processes, KPI / SLA monitoring through the incident life cycle and critical systems monitoring and resolution. Participate in executive level customer briefings as the key subject matter expert on IT Command Center Operations including design, disaster recovery, and automation.

Responsible for leading the daily execution of the IT Command Center Operations throughout the HP Company separation (HPI / HPE).Led key automation initiatives creating a capacity to handle 40%+ of the total volume of monthly incidents without human intervention through Runbook Automation. Implemented LEAN practices and processes. Hosted and facilitated customer briefings covering topics related to IT Operations and the Incident Management process, models and tools.Designed the Next Generation IT Command Center.Implemented IT Operations Change Control to facilitate the data center consolidation process.Led the following ITIL areas: • Change Management• Configuration Management• Problem Management• Incident Management

Directed the implementation of the global command centers located in Austin, Texas and Limerick, Ireland. Set strategic direction for development and corporate wide deployment of ITIL based processes. Responsible for all site operations and onsite services in North and South America including IT facility support and telecom operations. Managed the IT Executive Support Team providing support for the Board of Directors and C-Level Executives. Led the following ITIL areas: • Service Desk• Change Management• Problem Management• Incident Management