Premier provider of payment and receivablesprocessing solutions; Responsible for overall project facilitation, coordination, and completion of multiple mid-sized projects up to $300k* Managed project team through the full life cycle of project from gathering of requirements,roll-out of the product, training of end users, project closure* Responsible for scheduling various internal and external project planning meetings involvingkey stakeholder and project team: internal sales transition, customer discovery, project status,project kick-off, touch point and external transition meetings* Scheduled discovery meetings with the customer, Sales, Custom Development and ProjectTeam in order to Created Custom Statements of Work* Created and maintained project schedule ensuring on time and on budget with 90% success* Prepared project status reports for upper management, including CEO, on a weekly basis* Provided proactive interface weekly between internal and external customers to ensureeffective definition of and delivery of the assigned project

Responsible for overall project facilitation, coordination, and completion of multiple small-sized project upgrades and add-on orders up to $150k* Managed project team through the full life cycle of project from gathering of requirements,roll-out of the product, training of end users, project closure* Responsible for scheduling various internal and external project planning meetings involvingkey stakeholder and project team: internal sales transition, customer discovery, project status,project kick-off, touch point and external transition meetings

Responsible for the electrical power, network design, and maintenance of internalstaging/testing lab facilities* Manager of 6-8 System Analysts, which included coordinating resources for complexinstallation projects* Responsible for specialized tools and computer cable inventory* Assisted with interviews for new employees* Responsible for Associate appraisal process and continuing education* Maintained vendor relationships* Assisted team with system troubleshooting during escalation process* Managed scheduling and resource conflicts

Developed and maintained vendor relationships* Created installation spreadsheet with shipping schedule* Trained new associates* Resolved conflicts and escalations

Set up equipment for customer use: performed or ensured proper installation of cable,operating systems, and appropriate drivers were loaded* Created basic floor and equipment diagrams in Visio software* Arranged system deliveries with moving company* Installed and performed minor repairs to hardware, software, and peripheral equipment, byfollowing design or installation specifications* Read technical manuals, conferred with users, and conducted computer diagnostics toinvestigate and resolve problems and to provide technical assistance and support

Responsible for servicing assigned territory* Tested and repaired a variety of system components at customer sites, i.e. printers,computer systems, reader sorters, banking teller equipment* Provided start-up, operating, and maintenance training for customer* Other duties as assigned by the Service Manager

Field service work to repair broken, defective or dirty copy machines. Responsible for the scheduled periodic maintenance on a monthly basis and parts inventory.