Jim Freeman Email & Phone Number

San Antonio, Tx, Us

San Antonio, Texas, United States

Bloomington, Illinois, United States

✰ Drive the strategy, delivery, innovative direction, and maturity for all enterprise data assets and technologies aligned to 15 business units, including Personal Lines, Distribution/Agency, Claims, Marketing, and capabilities, such as AI/ML, BI/Analytics, Operational Data Stores (ODS), Master Data Management (MDM) and Data Governance. • Led the design of the Future State Data Landscape reference architecture and roadmap execution program to influence strategic and operational… Show more ✰ Drive the strategy, delivery, innovative direction, and maturity for all enterprise data assets and technologies aligned to 15 business units, including Personal Lines, Distribution/Agency, Claims, Marketing, and capabilities, such as AI/ML, BI/Analytics, Operational Data Stores (ODS), Master Data Management (MDM) and Data Governance. • Led the design of the Future State Data Landscape reference architecture and roadmap execution program to influence strategic and operational improvements in pace, efficiency, quality, and simplicity in alignment with company objectives.• Established a data architecture talent pipeline to identify and grow intentional career development into enterprise architecture roles; cultivated interest through mentorship, coaching, and development-focused assignments which expanded the pipeline by 10x • Created roadmaps for 15 business units, application health checks for 1,000+ applications, and reference architectures for technology assets and capabilities• Led data architecture conceptual architecture design to enable an Enterprise Cache capability to improve availability and stability for critical customer data to 99.999%.• Established the Generative AI (GAI) Large Language Model (LLM) capability, opportunity exploration, and enterprise GAI roadmap comprised of 60+ use cases spanning all lines of business.• Partnered with HR to initiate a new GAI curriculum aligned for various user personas; created courses and experiential learning opportunities for the talent pipeline to enhance awareness• Led the enterprise-scale automation opportunity exploration, resulting in over $100M in opportunities and cost-savings; collaborated with stakeholders and utilized automation technology to analyze existing workflows, create efficiencies, reduce costs, and uncover opportunities to streamline• Project managed 5 workstreams to drive the customer experience initiative, winning the “CE Cup” within the organization’s competition Show less

Bloomington/Normal, Illinois Area

Led the Customer Experience (CX), Agent Experience (AX), and Employee Experience (EX) measurement, driving the performance of the marketing technology and data engineering and enablement teams of 100+ employees. • Defined the target-state marketing technology stack and obtained multimillions in funding; assessed existing platforms, analyzed gaps, defined goals, and executed the roadmap to establish contemporary capabilities, including Next Best Action for cross-sell/up-sell, data… Show more Led the Customer Experience (CX), Agent Experience (AX), and Employee Experience (EX) measurement, driving the performance of the marketing technology and data engineering and enablement teams of 100+ employees. • Defined the target-state marketing technology stack and obtained multimillions in funding; assessed existing platforms, analyzed gaps, defined goals, and executed the roadmap to establish contemporary capabilities, including Next Best Action for cross-sell/up-sell, data analytics, use of 3rd party data sources, cookie-less architecture, and hyper-personalization• Developed the CX, EX, and AX measurement framework to elevate the experiences, resulting in the highest CX score since inception with over 4M customer responses received in the first year; recognized by Medallia for Best Practice in Framework Integration• Proposed, funded, and created a Digital Data Enablement initiative in collaboration with EY and other vendors to develop a 360-degree view of the customer using Knowledge Graph and Next Best Action Technology to enable 40+ use cases spanning growth, retention, and claims handling• Transformed 100% of digital data on the cloud to advance improved CX, reduced operational expenses, and newly-enabled analytic capabilities; influenced 90% of the digital enablement workforce to become certified in AWS • Fostered relationships and maintained strategic partnerships with vendors, negotiating contact rates and terms annually Show less

Bloomington/Normal, Illinois Area

Selected by the CDO and CIO to lead the highest priority project for State Farm. Assembled teams focused on delivering the Guidewire transformation to evolve 40+-year-old legacy systems for Auto, Homeowners, Renters, and Commercial into a contemporary platform. • Director for the Portfolio, Program, Systems, and Development teams with oversight across design, development, and execution; managed a labor budget of $40M+ for 220 full-time and contractors, driving action using Scaled Agile… Show more Selected by the CDO and CIO to lead the highest priority project for State Farm. Assembled teams focused on delivering the Guidewire transformation to evolve 40+-year-old legacy systems for Auto, Homeowners, Renters, and Commercial into a contemporary platform. • Director for the Portfolio, Program, Systems, and Development teams with oversight across design, development, and execution; managed a labor budget of $40M+ for 220 full-time and contractors, driving action using Scaled Agile Framework (SAFe) • Directed Agile product learning across IT; elevated learning by encouraging a 12-week training across the product suite Show less

Bloomington/Normal, Illinois Area

Led the Systems Department Digital Transformation reorganization into the Enterprise Technology Department. Orchestrated development of the operating model design, impacting 10k resources and a $1.3B labor budget for four geographic locations.• Trusted advisor to the CIO, CDO, Senior Vice President of Systems, and HR• Redesigned the Systems Department Operating Model, which spanned 11 AVP-led areas, 110 director-led functions, and over 600 manager-led application support teams into a… Show more Led the Systems Department Digital Transformation reorganization into the Enterprise Technology Department. Orchestrated development of the operating model design, impacting 10k resources and a $1.3B labor budget for four geographic locations.• Trusted advisor to the CIO, CDO, Senior Vice President of Systems, and HR• Redesigned the Systems Department Operating Model, which spanned 11 AVP-led areas, 110 director-led functions, and over 600 manager-led application support teams into a three-division (Technology/Application/Workforce) Product Management structure, leveraging contemporary product development roles Show less

Bloomington/Normal, Illinois Area

• Managed 10 technology managers with 190 analysts; managed the availability, stability, and optimization of RDBMS solutions from IBM, Oracle, and the SQL Server• Selected to manage the highly substantial IBM partnership; negotiated contracts into the Enterprise Software and Services Offering (ESSO) and Sapphire Agreement; realizing hundreds of millions in additional annual value

Bloomington/Normal, Illinois Area

• Led the Research and Development teams focused on the Future Customer Experience

Bloomington/Normal, Illinois Area

Previously held positions at State Farm:MANAGER – RATING, AUTO & HOMEOWNERS (01/2008 – 01/2010); MANAGER – DATABASE AND DATA DESIGN (05/2006 – 01/2008); DATABASE ADMINISTRATOR (12/1998 – 05/2006)

Master Of Business Administration - Mba, Innovation/Entrepreneurship & Digital Marketing

Bachelor Of Science - Bs, Career & Organizational Studies

Activities and Societies: Eagles Award for Outstanding Academic Achievement - School of Technology 100+ in Psychology, Industrial.