Jim Macbean Email & Phone Number

Oakland, Ca, Us

Oakland, Ca, Us

Oakland, Ca, Us

Oakland, Ca, Us

New York, Ny, Us

Work with major web publishers including Thomson Reuters, NBC Universal, Sony Pictures, and Dow Jones to implement a centralized ad sales, trafficking, and billing solutionMeet with clients on-site to define existing business processes and pain points, map requirements to system configuration; then execute on setup, integration, and data migrationParticipate in product development JAD sessions as well as assist in new release QA effortsPerformed large-scale internal Salesforce data cleanup, as well as led project to implement a new lead generation software, requiring sales process re-engineering

Consult clients in refining the many facets of their processes by offering knowledge of industry best practices and suggesting paths for improvements.Manage and carry out the process of taking up to twelve clients at a time live with our web-based order management system; skills required include project management, account configuration, business consulting, and data migration.Design and implement new tools, policies, and documentation to streamline our operations and improve our customer experience.Train new members of the team, as well as top-level staff of client companies; provide internal tier-two support for escalated issues.3-year account management relationship with Gucci e-business; tasked with taking their domestic and international accounts from concept to launch as well as providing post-launch support.Record of over fifty successful client implementations, including CNET and Gucci US, UK, France, and Germany; performed several on-site, accelerated launches.

Us

Developed, tested, and implemented Appworx modules and chains to automate daily processing of EBPP files quickly and efficiently for hundreds of Financial Institutions and top-tier companies.Responsible for quickly resolving and documenting production system outages and automation anomalies for an average 15,000 jobs per day, saving thousands of dollars in SLA fees and preserving company reputation.Provided on and off-site technical support for production operators and supervisors 24 hours a day, 7 days a week via pager and remote access.Trained several staff members including operators, supervisors, and managers spanning three shifts on production problem resolution and automated systems expertise, culminating in a written test of my design.Created a large library of technical documentation which was available online as well as dispersed throughout the department.Responsible for constant streamlining and optimization of entire production system, including automated file system management, late file creation/receipt alarms, and re-engineering of pre-existing processes.

Keasbey, Nj, Us

Created and verified multi-million dollar Shop Rite store data reports for top-level company executives using Cognos Impromptu and Powerplay.Developed and monitored Appworx-driven automated daily processes including Cognos PowerCube creation.Supported General Ledger and Cash and Sales systems through UNIX and SQL/Oracle.Created, supported, and updated library of Appworx technical documentation, both bound and online.Contributed to heavy testing of a new version of Cognos software, tracking errors, average run-time of data mining and report creation, and data integrity/reliability.Assisted in the Toys-4-Tots program through Wakefern by helping to deliver donated Christmas gifts for needy children to a distribution center.

B.S, Computer Science

Computer Science Major

High School Diploma, Computer Science