•Supervise the mechanical maintenance, groundskeeping, interior and exterior maintenance, security and housekeeping employees of the Terminal Tower and North Area Garage.•Hire, train, schedule and discipline employees. Prepare performance appraisals and pay changes.•Interface with general contractors. Create written specifications, secure bids for services and review plans.•Work with tenants for their specific needs.•Establish schedules for repairs and preventative maintenance and ensure they are adhered to through an automated work order system.•Provide input for the establishment of policies, procedures, budget and capital improvements.•Order supplies necessary to maintain building

Tower City Center is located on 34 acres and was once the largest mixed use developments in the nation. My areas of responsibility included the Terminal Tower, the North Area Garage, The Post Office Plaza, and seven industrial warehouses located on the Stones Levee and West 3rd Street. Previous experience at the Center included The Avenue, Skylight Office Tower, Chase Financial Tower and the Tower City Amphitheater.•Supervised the mechanical maintenance, groundskeeping, interior and exterior maintenance, security and housekeeping employees.•Hired, trained, scheduled and disciplined employees. Prepared performance appraisals and pay changes.•Interfaced with general contractors. Created written specifications, secured bids for services and reviewed plans.•Worked with tenants for their specific needs.•Established schedules for repairs and preventative maintenance and ensured they were adhered to through an automated work order system.•Provided input for the establishment of policies, procedures, budget and capital improvements.

•Supervised the general housekeeping of the shopping center. Staff included full-time and part-time individuals who worked during the day and early evening cleaning the food court, restrooms and common areas of the shopping center.•Managed the night housekeeping crew of full-time individuals whose responsibilities included all facets of floor maintenance including stripping, waxing, buffing and the use of automatic scrubbing machines.•Hired, trained, scheduled and disciplined employees. Prepared performance appraisals and recommended pay changes. •Researched and evaluated new housekeeping products and procedures.

•Handled interior and exterior housekeeping of 26 bank branches in the Greater Cleveland area.•Hired, trained, scheduled and disciplined employees. Prepared performance appraisals.•Conducted joint housekeeping evaluations with the property managers.•Prepared monthly quality inspections of each property.•Scheduled and reviewed project work needed at each property for hard surface flooring, carpeting and upholstery.•Distributed supplies to the housekeepers.•Prepared payroll and personnel paperwork.