Supervision of OTR operations for Amazon NH (Nashua & Hooksett).

Supervised the daily operations of all 18 retail stores & delivery operations Created and facilitated a new brand ambassador program as well as a coaching for success rollout for all management. Exceeded KPI goals and achieved a plus store contribution several years running. Recruit, hire, train, motivate, develop, and discipline, if necessary, store managers using appropriate documentation.Reviewed competitive price surveys on a monthly basis.Created a grassroots program to… Show more Supervised the daily operations of all 18 retail stores & delivery operations Created and facilitated a new brand ambassador program as well as a coaching for success rollout for all management. Exceeded KPI goals and achieved a plus store contribution several years running. Recruit, hire, train, motivate, develop, and discipline, if necessary, store managers using appropriate documentation.Reviewed competitive price surveys on a monthly basis.Created a grassroots program to help build brand awareness in the community. Implemented all company promotional initiatives. Reviewed and followed through on all environmental and maintenance issues.Performed monthly store audits on each location and maintained image standards.Proactively handled vendor relations, contract negotiations and promotions.Acted as liaison between all departments and store personnel as needed.Worked with store managers to ensure proper inventory, cash controls, voids, adjustments, payroll.Handled escalated customer complaints when necessary.Reviewed store profit and loss reports and provided action plans for addressing opportunities. Show less

Supervised 14 stores in Massachusetts and New Hampshire. Created and rolled out a grassroots method to build repurchase and retention rates. Recruit, hire, train, motivate, develop, and discipline, if necessary, store managers using appropriate documentation.Reviewed competitive price surveys on a monthly basis.Implemented all company promotional initiatives.Reviewed and followed through on all environmental and maintenance issues.Performed monthly store audits on each… Show more Supervised 14 stores in Massachusetts and New Hampshire. Created and rolled out a grassroots method to build repurchase and retention rates. Recruit, hire, train, motivate, develop, and discipline, if necessary, store managers using appropriate documentation.Reviewed competitive price surveys on a monthly basis.Implemented all company promotional initiatives.Reviewed and followed through on all environmental and maintenance issues.Performed monthly store audits on each location and maintained image standards.Proactively handled vendor relations, contract negotiations and promotions.Acted as liaison between all departments and store personnel as needed.Worked with store managers to ensure proper inventory, cash controls, voids, adjustments, payroll.Handled escalated customer complaints when necessary.Reviewed store profit and loss reports and provided action plans for addressing opportunities Show less

Opened and Supervised 12 concept and outlet stores across America. Was instrumental in getting Ecco retail off the ground. Recruited, trained and supervised a talented team of managers. Drove top line sales with an eye on the bottom line and assets.Created a brand ambassador and coaching for success program for all management. Worked with SAP, the marketing dept and helped develop planograms.

Supervised the retail store including the lab and dr’s office in addition to the sunglass hut in the mall.

Started at track n trail as a store manager and was promoted to district manager in 1998.