Jim Marvel Email & Phone Number

Led a team of Architects and Developers that specialized in the implementation of Verint's Engagement Management platform, a multi-channel agent desktop offering. The team was also responsible for delivering the emerging technology suite of applications, including Verint Text Analytics, Verint Automated Verification, and Verint Operations Manager. I was responsible for all staffing decisions, services scoping and estimation, and team mentoring and growth.

Independent contractor specializing in the implementation of a knowledge management platform for a niche services company.

Various technical roles across multiple customers primarily in the communications industry. I worked on a number of large enterprise development projects where I primarily focused on technical architecture, including system/application administration as well as load and performance testing.