Jim Mclain, Cds, Ctp Email & Phone Number

United States

- Build and maintain relationships with appropriate OEM stakeholders, including executives, senior management, sales representatives, and engineering leadership.- Develop and provide customer-specific training materials to ensure OEMs are appropriately informed on Air-Weigh products and integration in their trailers.- Facilitate transfer of knowledge through the OEM's dealer network to ensure dealers have visibility and functional understanding to Air-Weigh products.- Solicit… Show more - Build and maintain relationships with appropriate OEM stakeholders, including executives, senior management, sales representatives, and engineering leadership.- Develop and provide customer-specific training materials to ensure OEMs are appropriately informed on Air-Weigh products and integration in their trailers.- Facilitate transfer of knowledge through the OEM's dealer network to ensure dealers have visibility and functional understanding to Air-Weigh products.- Solicit feedback from OEMs on requirements and potential areas of improvement to ensure their needs are met.- Develop and maintain regular relationships with Air-Weigh’s dealers to ensure exceptional customer service.- Manage internal processes to ensure orders are efficiently entered for fulfilment.- Implement pro-active communication protocols to ensure key training and installation information was sent as a follow-up to any order placed. - Provide ongoing training and support to dealers to ensure they had the necessary knowledge to sell, install, and support Air-Weigh products effectively.- Solicit feedback from dealers to ensure their needs were met and relayed feedback to customer support, product management, and engineering for future improvement efforts, as needed. Show less

- Provide technical support to sales personnel for complex projects or those requiring integration to ensure customer needs were met.- Work with customers on calibration process, allowing for more efficient calibration of scales by the client.

- Manage the business relationship between Omnitracs and a targeted group of approximately 30 key customers. - Utilize knowledge and experience in solution-based selling methodologies to maintain and grow profitable sales revenues within the account base to increase recurring revenue streams by addressing customer needs. - Maintain regular contact with key executives within assigned accounts, negotiating pricing and contracts, and demonstrating value-based applications. - Gathering… Show more - Manage the business relationship between Omnitracs and a targeted group of approximately 30 key customers. - Utilize knowledge and experience in solution-based selling methodologies to maintain and grow profitable sales revenues within the account base to increase recurring revenue streams by addressing customer needs. - Maintain regular contact with key executives within assigned accounts, negotiating pricing and contracts, and demonstrating value-based applications. - Gathering customer and market information to provide into the Omnitracs organization to assist with improvement/development of products based on customer needs and adjust pricing based on current market conditions. Show less

- Maintained responsibilities held under Customer Service Specialist, Sr.- Conducted quarterly account reviews, addressed competitive intrusions, and identified cross-company application opportunities. - Researched and resolved customer issues utilizing internal and 3rd party resources. - Established a relationship as a trusted advisor.

- Managed all aspects of assigned accounts, including contract review/renewal, hardware/application sales, and product update/conversions.- Provided on-site training and support to customers in the assigned district to maximize product utilization. - Directed software implementation and training activities for the successful onboarding of new accounts. - Ensured customer satisfaction and retention through account reviews and providing update/conversion options, as appropriate.-… Show more - Managed all aspects of assigned accounts, including contract review/renewal, hardware/application sales, and product update/conversions.- Provided on-site training and support to customers in the assigned district to maximize product utilization. - Directed software implementation and training activities for the successful onboarding of new accounts. - Ensured customer satisfaction and retention through account reviews and providing update/conversion options, as appropriate.- Managed customer issues and pro-actively provided resources guiding customers to a self-service model. - Maintained SalesForce based account records. Show less

- Established and maintained key regional and national customer accounts. - Acted as liaison between customer and operations staff to ensure that customer service goals were achievable and met. - Reviewed rates and schedules to ensure that the relationship was beneficial to all stakeholders.

- Provided systematic evaluation of organizational needs, developed appropriate solutions and implemented efficient procedures to increase productivity and reduce costs, while simultaneously providing support and training to team members. - Developed and conducted audits and variance analysis of customer invoices, rates, and surcharge schedules. - Provided cost evaluation of departments, technology enhancements, and equipment proposals in terms of features, benefits, and price points… Show more - Provided systematic evaluation of organizational needs, developed appropriate solutions and implemented efficient procedures to increase productivity and reduce costs, while simultaneously providing support and training to team members. - Developed and conducted audits and variance analysis of customer invoices, rates, and surcharge schedules. - Provided cost evaluation of departments, technology enhancements, and equipment proposals in terms of features, benefits, and price points. - Increased core customer sales volume and added new customers to the database. - Developed and delivered presentations to industry groups. - Acted as Project Manager while rolling out system upgrades and procedures, i.e. QHOS. - Developed a working budget based on a historical model, accounting for and reacting to current market conditions. Show less

- Established and developed relationships with potential customers while continuing to increase sales to existing accounts. - Introduced Wabash National brand trailers to multiple customers for the first time. - Grew year over year sales in both new and used equipment types.