Jim Mcpherson Email and Phone Number

A multi-skilled technology, SaaS and professional services executive with deep experience in customer success, professional services, sales, account management, and executive management, and a proven ability to grow technology businesses.• A record of delivering strong results for ownership and stakeholders (sales, revenue growth, bookings, gross retention, net retention, CSAT, margins, EBIDTA, etc.). • Consistent success at building long-term client relationships that result in satisfied, referenceable clients and ongoing, mutually profitable relationships.• Strong coaching and mentoring capabilities, helping grow and develop team members of all experience levels.Scope of Experience• Customer Success - developing capabilities, teams and playbooks that drive onboarding, adoption, retention and growth with SaaS solutions, creating the basis for long-term relationships and expansion (upsell, cross-sell).• Organizational Development – structuring and developing customer success, professional services, new logo, account management and other teams to build organizational capabilities and grow individual skills that contribute to the overall growth of the business. • Professional Services – building teams and offerings to onboard and grow client relationships - offering design, delivery process design, project management, resource management, PSA tooling and services ops.• Business Strategy & Development – identifying new revenue streams, offering design, GTM planning and execution.• Marketing and Sales – leading strategy and driving execution in sales readiness, sales engineering, lead/demand generation, new logo acquisition, account management, CRM and sales process.• Financial Management – delivering positive financial results in new logo acq, bookings growth, revenue growth, gross retention, net retention, CSAT, operating margins, etc.