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@ada.support
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2 phones found area 804 and 703
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Jim Monroe is listed as SVP Global Customer Experience @ OneTrust | Chief Customer Officer, CX Champion and Advisor at OneTrust, based in Richmond, Virginia, United States. AeroLeads shows a work email signal at ada.support, phone signal with area code 804, 703, and a matched LinkedIn profile for Jim Monroe.
Jim Monroe previously worked as SVP Global Customer Experience, CCO at Onetrust and SVP Global Customer Success at Onetrust. Jim Monroe holds Mba, International Business from The George Washington University School Of Business.
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AeroLeads found 1 current-domain work email signal for Jim Monroe. Compare company email patterns before reaching out.
Accomplished C-Suite Executive with a strong focus on optimizing both internal and external operations to foster a customer-centric ethos and performance-driven culture. Boasting over two decades of expertise in executive P&L leadership, my purview spans product and operations functions encompassing human resources, recruitment, technical operations, infrastructure/facilities, internal business processes, systems, corporate strategy, M&A leadership, customer success, retention, consulting services, and customer support. Additionally, I possess substantial experience in steering product, product marketing, user experience, and communications design across diverse channels.Currently, I hold the position of SVP Global Customer Success at OneTrust and my journey has also led me through influential roles at Ada Support, Cisco AppDynamics, Snagajob, Plateau Systems (SAP SuccessFactors), and Saba Software (Cornerstone OnDemand). These positions have equipped me with profound insights into SaaS portfolio retention and expansion, coupled with adept management and sales of consulting services and technology implementations tailored for global enterprise systems, with a sharp focus on delivery, margin, and services revenue targets. My extensive consulting background is highlighted by a strong acumen in enterprise deployment strategy, encompassing business process analysis, redesign, change management/marketing, cost-benefit analysis, and strategic planning for on-premise, SaaS, and cloud implementations.Key Specializations: SaaS, generative AI, Professional Services, Customer Support, Customer Success, Health Scoring, B2C and B2B marketplace solutions, start-up post-sales teams (support/education/services/success/analytics), Human Capital and Talent Management best practices and technology, Learning Management, Curriculum Design, and Development.
Listed skills include Saas, Strategy, Professional Services, Enterprise Software, and 45 others.
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Atlanta, Georgia, US
Promoted within 3 months of start date to lead all post sales (+400) at OneTrust including Professional Services, Training & Certifications, Customer Success, Customer Support and Digital CX. OneTrust unlocks the full potential of data and AI, securely and responsibly.Our platform enforces the secure handling of company data, empowering organizations to.
Toronto, Ontario, CA
I lead the Ada CX team which includes analytics, education, services, support and success teams. Ada is an AI-powered customer service automation platform that makes it easy for businesses to automatically resolve the greatest number of customer service conversations — across channels and languages - with the least amount of effort. Adaʼs platform helps.
San Francisco, CA, US
I led the global AppD CX team which includes operations, education, services, support and success teams. Our CX team ensures AppD customers realize value and ROI by driving toward measurable outcomes. Come join our team that is revolutionizing customer health management and engagement that leads to low churn and material revenue growth!
Glen Allen, VA, US
As Snagajob’s Chief Experience Officer, my core focus is to ensure that customer satisfaction and experience are woven deeply into our culture. As the Snagajob customer champion for workers and employers, I break down organizational silos to create a persistent customer-first mentality across our physical and digital channels. This involves leading our.
Glen Allen, VA, US
As Snagajob's Chief People and Customer Officer, I focus on ensuring the human experience is incorporated into all employee and customer interactions at Snagajob. This involves leading teams focused on internal and external operations, including human resources (which we call "Snagger Services"), recruiting, technical operations, infrastructure/facilities.
Glen Allen, VA, US
As SVP of Operations I led a team across all Snagajob locations who were responsible for internal and external operations functions. The role encompassed day-to-day-operations as well as aligning Snagajob's resources effectively, and ensuring tight coordination across customers, products, services, solutions, and architectures. The specific business areas.
Glen Allen, VA, US
As SVP Services and Support I had direct responsibility for professional services and customer support operations. The role encompassed client satisfaction and retention, account management, account implementation, and client and member support. The SnagAJob culture is customer centric and fosters team development through highly collaborative cross.
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Jim Monroe works for OneTrust.
Jim Monroe is listed as SVP Global Customer Experience @ OneTrust | Chief Customer Officer, CX Champion and Advisor at OneTrust.
AeroLeads has found 1 work email signal at @ada.support for Jim Monroe at OneTrust.
AeroLeads has found 2 phone signal(s) with area code 804, 703 for Jim Monroe at OneTrust.
Jim Monroe is based in Richmond, Virginia, United States while working with OneTrust.
Jim Monroe has worked for Onetrust, Molo Llc, Ada, Cisco, and Appdynamics.
You can use AeroLeads to view verified contact signals for Jim Monroe at OneTrust, including work email, phone, and LinkedIn data when available.
Jim Monroe holds Mba, International Business from The George Washington University School Of Business.
Jim Monroe is listed with skills including Saas, Strategy, Professional Services, Enterprise Software, Cloud Computing, Talent Management, Learning Management, and Management.
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