Jim Gregg Email and Phone Number

Programme Lead responsible for managing the Design, Build of the GM One Network and Migration from existing services for GMCA and the initial GM Public Sector Partners to design, build and manage the GM One Network, a pan GM One Network that leverages the GM LFFN Fibre network which connects over 1500 GM Public Sector premises and is a key element of GMs ambition to create a world class infrastructure.

Programme Lead responsible for managing the Procurement and Contracting of a Partner for GMCA and the initial GM Public Sector Partners to design, build and manage the GM One Network, a pan GM One Network that leverages the GM LFFN Fibre network which connects over 1500 GM Public Sector premises and is a key element of GMs ambition to create a world class infrastructure.

Helping TfGM improve and transform Delivery and providing Delivery Management Services including TfGM Multi Service Network Refresh and Voice Telephony and Contact Centre Platform upgrade.

Working in conjunction with BIO (http://www.bio.uk.com), responsible for reviewing TTBs Provisioning capability and designing a new operating model for Provisioning / Delivery.

Responsibility for customer delivery of the Contact, Unified Communications and Enterprise Network portfolio, working in close partnership with the Sales, Portfolio Team and Resource Management teams to:• Ensure effective and efficient delivery of projects, consultancy and in-life services.• To maximise revenue generation opportunities and enhance client relationships.

As part of a move to a functional operating model and to drive growth a single Sales Directorate was formed bringing together all resources directly involved in sales into a single function with common goals and objectives. Reporting to the Sales Director and a member of the Sales Leadership team my role as Head of Pre Sales was to lead a team of 40+ Pre Sales design consultants responsible for supporting revenues in excess of £250m.Subsequently as Director of Solution Design & Delivery my responsibility was to lead a merged Pre Sales and Delivery team accountable for designing and delivering solutions encompassing the entire KCOM capability (Carrier, Mobile, Enterprise Network, Collaboration, Contact Centre, and Managed Service). An Enterprise business unit board level role, key achievements include:• Bringing together 100+ Pre Sales, Consultants and Project / Programme Delivery resources to create a high performing design and delivery capability.• A key contributor to the development of KCOM’s private cloud Contact Centre service based on Cisco Hosted Collaboration Service technology.• Design and Delivery of Cisco’s first and for a period of time largest Private Cloud Contact Centre deployment globally, migrating over 20000 agents from an on premise legacy Contact Centre Platform to a Private Cloud based Contact service.• Invited to be a member of Cisco’s Partner Technology Advisory Board an EMEA and subsequently global network of Cisco partner representatives responsible for partner technical strategy created to provide views and advice on the vision, strategy and deployment to market of Cisco technologies, products, architectures, services, and solutions.

In 2009, KCOM Group Plc merged Kingston Communications with Affiniti to create a single business under the name Kcom combining Affiniti’s core expertise in managing complex communication infrastructures and applications with Kingston Communications’ connectivity and hosting solutions. Kcom moved from a functional to proposition / practice operating model and my role involved building and leading the Managed and Carrier Service practice consisting of Sales Specialists, Pre Sales and Product Development responsible for around £100m of revenues. Key achievements include:• Building Managed & Carrier practice from standing start, creating overall plan and framework for maintaining and developing circa £100m of revenues.• Guiding the team through a major business transformation program and difficult economic conditions which contributed to overall group performance for FY09/10 exceeding budget.• Key contributor to a number of major transformational partnerships (outsourcing of Network running and operations and outsourcing of Field Engineering).

In late 2005 Kingston acquired Omnetica (formally SNSL) and merged Omnetica with the Kingston Enterprise business unit to create Affiniti to provide end to end Managed Network Solutions to the UK Enterprise and Public Sector markets. Reporting directly into the Enterprise board my responsibility was to lead the Pre Sales and the Bid Management team responsible for an overall contribution of circa £100m.Key Achievements:•Evolved the Solution Management function to take broader responsibility and a lead role in complex opportunities (typically Managed service lead) and continued to be recognised as one of the top performing teams in Affiniti.•Directly involved in winning a number of key Enterprise and Public Sector customers, engaged as a high-impact resource to help differentiate and mentor the sales approach.•Co-developer of Go to Market messaging which created common purpose and direction behind which the portfolio and service delivery capabilities were powered, and the sales channel were aligned, thus creating front-to-back scalability.•Proven improvement in managed service portfolio offerings including Unified Communications, Wide Area Networks and Contact Centre services, broadening the opportunity-base and increasing competitive strength, margins and lifecycle longevity of customer solutions.

Responsible for building and leading a Pre Sales / Systems Engineering team focused on a developing Managed Service capability. During that time revenues from Managed Service customers increased from around £20m to over £50m per annum and the main contributor in the shift from a product based business to annuity based business.Key Achievements:•Establish Solution Manager role now recognised within business as key high impact lead role for complex multi disciplined customer solutions•Built Solution Management function responsible for supporting all managed service opportunities recognised as one of the top performing teams in Affiniti consistently over many years•Directly involved in a number of key customer wins which transformed capability and scale of the Managed Services Business

I joined Layer 1 shortly after it was formed in 1990 by three founding directors with extensive experience in communications and PC networking to provide communication and networking solutions to both the Enterprise and Public Sector market to provide technical (Pre and Post sales) support and build the technical capability. A key contributor to the business development involving an acquisition by Microvitec PLC and the subsequent acquisition and merger of SCI Network Intelligence at its peak achieving revenues in excess of £10m and employing over 100 people. Key Achievements:•Joined start-up company as first technical employee and played key role in growing company from standing start to circa £10m per annum turnover.•Key contributor in acquisition and subsequent merger of SCI Network Intelligence with Layer 1.•Established Ultima Networks as top accredited partner with key vendors of the time (3Com, Citrix, SDX, Wellfleet, Synoptics, Novell).•Further developed Managed service capability introducing Managed Security Solution.•Directly involved in winning first Managed Security Customer – global managed service for major financial institution (Henry Ansbacher).

After joining Ferranti Computer Systems as a Technical Apprentice progressed into a Pre Sales role supporting major customers including Customs & Excise and British Airways developing communication infrastructure and networking capabilities. Key Achievements:•Provided technology support and education to key customer in house engineering resources including Customs & Exercise, British Aerospace•Became lead pre-sale expert for largest customer at the time – British Airways•Played key role in the introduction of emerging technologies to Ferranti and it’s key customers e.g. Ethernet , Novell Netware, early Microsoft networking developments of Windows / MS Net