Jim Navarra Email & Phone Number

New York, Ny, Us

New York City Metropolitan Area

New York City Metropolitan Area

- Collaborate with our Engineering, Product, Commercial, Documentation, and Services teams to contextualize, translate, and resolve client issues - Own technical communication with strategic clients - Investigate the implementation of Xandr tags and pixels on web pages by inspecting the site’s JavaScript - Partner with the Documentation team to assist in developing client facing troubleshooting documentation in an effort to decrease the number of client ticket submissions- Utilize cURL command line tools to interact with Xandr’s RESTful APIs - Mentor Technical Support new hires by leading team meetings, conducting trainings, and providing 1:1 learning sessions

New York City Metropolitan Area

- Collaborate with our Engineering, Product, Commercial, Documentation, and Services teams to contextualize, translate, and resolve client issues - Investigate the implementation of Xandr tags and pixels on web pages by inspecting the site’s JavaScript - Partner with the Documentation team to assist in developing client facing troubleshooting documentation in an effort to decrease the number of client ticket submissions- Utilize cURL command line tools to interact with Xandr’s RESTful APIs

New York City Metropolitan Area

- Managed operations of four event spaces in NYC Headquarters, including a new 300-person $3M Auditorium and a 125-person Media Lab - Handled all phases of the event lifecycle including advising stakeholders on event order, creating technical workflows, delivering AV elements, and handling day-of production for events - Developed standards and objectives for events based on Xandr specific business requirements- Developed instructional documentation for partners, clients, and team members to ensure consistent execution of events - Operated television production suite, serving as producer and subject matter expert, while training teammates on the use of the technology - Scheduled, monitored, and collaborated with an external vendor to detect and solve equipment issues - Scheduled, advised, and trained contractors on event space technology and operations

Greater New York City Area

- Oversaw sound, lighting, video delivery, and general logistics of large-scale events in the AppNexus NYC Headquarters event space - Coordinated with stakeholders on scheduling and event execution, including rehearsals - Documented technical and logistical issues during events to identify root causes and fixes moving forward

Greater New York City Area

- Identified and escalated creative issues/policy gaps to team leadership- Partnered with broader Support teams to aid with creative re-audits and escalations - Consistently achieved metric goals including audits of 50 Creatives Per Hour, 25 Domains Per Hour, and 100% accuracy - Handled special client projects and requests, while adhering to contractual SLAs