Jim Orms Email & Phone Number

Louisville, Kentucky, US

Louisville, KY, US

• Delivered a technology strategy and roadmap that offered growth and transformation for current and future business goals in all technology areas including customer support, network and infrastructure, security, and.
• Migrated all IT functions from 3rd party MSP to in house operations. Improved all levels of customer service while also creating efficiencies to generate financial savings.
• Remediated Key controls and audit deficiencies to stabilize and improve IT performance, security and to achieve SOX compliance and accomplished risk assessment goals 1 year ahead of schedule.
• Built a knowledgeable, competent, and trusted technology organization, growing team from 10 to 45 IT staff combining technical competency with practical customer service skills.
• Created new service standards for enterprise and increased overall service desk satisfaction rating to 98% from <50% using ServiceNow.
• Created a culture of collaboration, accountability, and commitment to excellence across the IT team. Increased employee satisfaction to 95% based on Great Places to Work and internal leadership surveys.

Deerfield Beach, Florida, US

• Led a team of on-shore & off-shore developers delivering micro services to process claims information using industry best practices. Delivered an enterprise level solution that processed thousands of claims on a daily.
• Helped create enterprise integration and service orientation strategy to support a shared services model across all customers spanning multiple states government entities including key large payers.
• Reduced production down time 80%, accelerated innovation, eliminated silos, and created greater scalability for the team.

Louisville, KY, US

• Redesigned reporting model for company Key Indicators to move from Informix to MS SQL.
• Led the successful development of internal software for billing and office management system.
• Managed the integration of Sage HRMS solution with existing in house systems.
• Lead technology merger process with LHC group after acquisition of Almost Family by LHC group which created largest HH agency in the country.

Louisville, KY, US

• Managed vendor selection and contract negotiations for all technology solutions.
• Created IT Strategic Roadmap for internal IT department and wholly owned software company. companies.
• Consolidating multiple IT systems and processes into Enterprise platform reducing expense while creating efficiencies.
• Managed software development and training teams internally and externally.
• Supported 80% growth of company while staying highest ranked department in company based on internal surveys.
• Led the design, development and roll out of proprietary EHR system to 140 locations and 15K employees.

Louisville, KY, US

Louisville, KY, US

• Managed team of developers and created award winning compliance software in both Client / Server and web-based environments.
• Successfully raised capital for organization from Angel Investors and State of Kentucky.
• Oversight of marketing efforts including website, public relations and ad agency management.
• Identified, negotiated and managed partnerships and referral arrangements.
• Facilitated acquisition by SHC.

Chicago, IL, US

• As VP of development I led the team for enhancing the current product offering that had been integrated to the Allscripts EMR. Responsibilities also included integrating our technology into other product lines internal.
• Delivered new products and modules to current customers decreasing outstanding development backlog by 50% within 3 months.
• Participated in user conferences by presenting classes, moderating forums and roundtables.
• Participated in industry conferences including expert panels.
• Implemented new helpdesk models and process to reduce customer ticket backlog by 30% across the organization.
• Worked with senior team to add customer service as one of the key principles of the company.

• Created and implemented systems and process for installation of industry leading medical record solution. Managed team that completed integrations to multiple billing, practice management, electronic medical record.
• Successfully created implementation processes, built call center, and set-up helpdesk to accommodate four consecutive years of 100% sales growth while maintaining the highest levels of customer satisfaction.
• Achieved highest customer satisfaction ratings in industry from third party reviews.
• Achieved recognition as top imaging solution in Healthcare by third party reviewer.
• Successfully helped build vision and strategies for company that resulted in acquisition by a public company.