Jim Painter Email & Phone Number

Cloud Migration Team

Scottsdale, Arizona

Identify, escalate and track critical issues. Created productivity tracking model and trend analysisTracked and analyzed data needed to restructure and implement a staffing schedule and workload distribution that ensured appropriate coverage as well as ensuring service level standards were met and exceededDeveloped training material and job aids for team to ensure consistent, high-level service and to implement continuing education for team to maintain sufficient competencies on applicable hardware, software and applicationsUtilized feedback from end-users to coordinate process improvementsInitiated Outage notification and tracking program for Simon MedCoordinated inventory distribution across a three state region FL, CA and AZDemonstrated and cultivated a work environment based on respect by utilizing not only diplomacy and tact, but patience and a willingness to understand the end-user.Exchange Mailbox creation (Exchange 2010)Windows 7 upgrades and Office upgradesPrinter installations, Printer Queue creation, Dymo Printer, and ScannersField Dispatching Remote as well as onsite support

Pinnacle Peak Facility

Assisted with disposal or collection of hardware for repurposing and minimizing expenses while creating a policy defined processGenerated reports of available used hardware, repurposed hardware, and disposal numbersManaged inventory and disposal of outdated hardware within the 3 imaging centersAssisted customers with lifecycle process, image creation, Windows 7 and Office 2010 testingProvided used hardware reports showing available used hardware

Tempe And Downtown Phoenix

Support provided for downtown plaza lines of business to include HR Recruiting, Retail Executives, HR Support and Finance Follow policy and procedure for disposal, encryption and patching for Enterprise modelsManage work flow with Wanda and Remedy applications as it pertains to break/fix and new installsManaged lifecycle and coordinated implementation for entire downtown facility, migrated Corporate HR from Windows 2000 private LAN to Enterprise modelResponsible for several facility and departmental moves along with requirements associated with each line of business. Assisted with the coordination of specific line of business application testing for new environmentsRecognized as “Service Excellence” Winner Lifecycle, Tech Refresh Implementation, Change Management, Application Testing, Printer Upgrades & Support

Tempe, Arizona

Provide network and desktop support, including training to more than 300 users on all Microsoft products, Enterprise/retail applications, and several custom reconciliation applications. Responsible for project management, installation, test, modification, evaluation, maintenance and administration of hardware and software for customers. Ensure site remains compliant with environmental/documentation standards and take advantage of any possible processing/maintenance efficiencies, developing business cases to demonstrate viable opportunities for the business units.Server Life Cycle, Asset management and hardware retirementWindows XP Operating System design, Active Directory migration and patch management. Provide outage notification when issues occur, provide notices on potential viruses and other vital information pertinent to the business units. Server Support including NDM, File & Print, Data, SQL, SMS, Virus and Backup Servers, Printer Queue Creation and Maintenance

Bsit, Information Technology

Microsoft Certification, Microsoft Products

Activities and Societies: Trade School for the Varied Microsoft products such as Windows Administration and the M.C.S.E. courses.