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Results oriented, yet team focused Supervisor, with 20 years’ experience in Information Systems with an emphasis on collaboration to build and manage effective partnerships while providing not only technical solutions, but exemplary service.
Wells Fargo Bank
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Business Systems ConsultantWells Fargo Bank Mar 2014 - PresentCloud Migration Team
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Supervisor - Technical/Field ServicesSimonmed Imaging Oct 2011 - Mar 2014Scottsdale, ArizonaIdentify, escalate and track critical issues. Created productivity tracking model and trend analysisTracked and analyzed data needed to restructure and implement a staffing schedule and workload distribution that ensured appropriate coverage as well as ensuring service level standards were met and exceededDeveloped training material and job aids for team to ensure consistent, high-level service and to implement continuing education for team to maintain sufficient competencies on applicable hardware, software and applicationsUtilized feedback from end-users to coordinate process improvementsInitiated Outage notification and tracking program for Simon MedCoordinated inventory distribution across a three state region FL, CA and AZDemonstrated and cultivated a work environment based on respect by utilizing not only diplomacy and tact, but patience and a willingness to understand the end-user.Exchange Mailbox creation (Exchange 2010)Windows 7 upgrades and Office upgradesPrinter installations, Printer Queue creation, Dymo Printer, and ScannersField Dispatching Remote as well as onsite support -
Help Desk SupervisorSimonmed Imaging 2011 - 2013
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Technical Project CoordinatorWells Fargo Bank Jan 2011 - Jul 2011Pinnacle Peak FacilityAssisted with disposal or collection of hardware for repurposing and minimizing expenses while creating a policy defined processGenerated reports of available used hardware, repurposed hardware, and disposal numbersManaged inventory and disposal of outdated hardware within the 3 imaging centersAssisted customers with lifecycle process, image creation, Windows 7 and Office 2010 testingProvided used hardware reports showing available used hardware -
Sr Pc Lan/Wan AnalystWells Fargo Bank Jun 2008 - Jun 2011Tempe And Downtown PhoenixSupport provided for downtown plaza lines of business to include HR Recruiting, Retail Executives, HR Support and Finance Follow policy and procedure for disposal, encryption and patching for Enterprise modelsManage work flow with Wanda and Remedy applications as it pertains to break/fix and new installsManaged lifecycle and coordinated implementation for entire downtown facility, migrated Corporate HR from Windows 2000 private LAN to Enterprise modelResponsible for several facility and departmental moves along with requirements associated with each line of business. Assisted with the coordination of specific line of business application testing for new environmentsRecognized as “Service Excellence” Winner Lifecycle, Tech Refresh Implementation, Change Management, Application Testing, Printer Upgrades & Support
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Pc Lan/Wan AnalystWells Fargo Jul 1999 - Jun 2008Tempe, ArizonaProvide network and desktop support, including training to more than 300 users on all Microsoft products, Enterprise/retail applications, and several custom reconciliation applications. Responsible for project management, installation, test, modification, evaluation, maintenance and administration of hardware and software for customers. Ensure site remains compliant with environmental/documentation standards and take advantage of any possible processing/maintenance efficiencies, developing business cases to demonstrate viable opportunities for the business units.Server Life Cycle, Asset management and hardware retirementWindows XP Operating System design, Active Directory migration and patch management. Provide outage notification when issues occur, provide notices on potential viruses and other vital information pertinent to the business units. Server Support including NDM, File & Print, Data, SQL, SMS, Virus and Backup Servers, Printer Queue Creation and Maintenance
Jim Painter Skills
Jim Painter Education Details
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Information Technology -
Ikon Office SolutionsMicrosoft Products
Frequently Asked Questions about Jim Painter
What company does Jim Painter work for?
Jim Painter works for Wells Fargo Bank
What is Jim Painter's role at the current company?
Jim Painter's current role is Business Systems Consultant at Wells Fargo Bank.
What is Jim Painter's email address?
Jim Painter's email address is ji****@****ing.com
What is Jim Painter's direct phone number?
Jim Painter's direct phone number is +140225*****
What schools did Jim Painter attend?
Jim Painter attended University Of Phoenix, Ikon Office Solutions.
What skills is Jim Painter known for?
Jim Painter has skills like Active Directory, Servers, Technical Support, Security, Access, Project Management, Management, Leadership, Networking, Testing, Hardware, Training.
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Jim Painter
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Jim Painter
Nutrition Program Director, Ms In Integrative And Functional Medicine, John Patrick UniversitySouth Padre Island, Tx3eiu.edu, utb.edu, jpu.edu2 +121758XXXXX
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Jim Painter
Lisle, Il3navistardefense.com, navistar.com, nav-international.com -
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