Jim Parrish Email & Phone Number

New York, NY, US

Loveland, Ohio, US

Atlanta, GA, US

• As the first and only COO of a brand-acquisition and management firm specialized in franchising and QSR industries, I maximized business performance for two of the company's six primary QSR franchise concepts by.
• I initiated and implemented innovative brand leadership strategies for Hot Dog on a Stick, one of the firm's six primary QSR concepts.
• After thorough performance evaluation of a struggling QSR, Round Table Pizza, I implemented and executed turnaround strategies that brought clarity to the business, improved operational effectiveness, and enhanced.
• Vetted and identified potential acquisitions that offered the greatest potential for creating added value.

• For over five years, I led the company vision, strategy, and execution for 441 company-owned and franchised domestic and international locations, representing approximately $1B in annual revenue. I was recognized for.
• I delivered nine consecutive quarters of positive comp sales, driven by consistent leadership strategies, upgrades to the guest experience, menu development, and the introduction of key performance metrics.
• Gained over 400 basis points in EBITDA margins through cost containment and business intelligence solutions.
• I took the initiative to develop an innovative, systematic approach to guest experience that leveraged a service check hotline, introduced mystery shoppers, and implemented food safety and sanitation audits. All of.
• Significantly increased operational consistency by consolidating the franchise training system under a single service and production platform, introducing Leader Led training, and implementing a new certification.
• Grew the business through selective hiring, cultivating a collaborative work environment, and curating teams whose goals and qualifications aligned with the needs of the business.

• While EVP and COO at Friendly's, I directed operations of 378 domestic company-owned and franchised restaurants, with accountability for training, quality assurance, asset development, construction, and maintenance. I.
• Propelled overall Guest Experience scores from 58% to 74% within one year, leveraging root cause analyses, weekly performance metrics tools, and a balanced scorecard approach.
• Decreased guest complaints per 1000 transactions by 40%, far below industry standards.
• Navigated the company through a challenging Chapter 11 filing process. I directed the closure of 104 locations while negotiating deal terms with vendors and negotiating leases with landlords for the remaining stores..

US

• I served as EVP and COO for Church's Chicken for five years, overseeing all training, development, Human Resources, and restaurant support services for 247 locations. I spent nearly 80% of the year on-site throughout.
• Reduced costs by streamlining and outsourcing accounting, accounts payable, and payroll functions.
• Identified, closed, and refranchised underperforming stores, realizing fresh opportunities while growing profit.
• Introduced advanced tools to measure drive-through process efficiencies, reducing the overall cycle for drive-through fulfillment and increasing customer satisfaction.
• Adopted a balanced scorecard for all stores and modified the performance management process to include leadership and development competencies. Coupled with new recognition initiatives, the scorecard decreased team.

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