Guided guest service strategies and continuously improved service standards to enhance the guest experience. Partnered with Resort leadership to ensure all aspects of the guest experience met standards of excellence, while also working to continuously innovate and improve service standards. Intimate knowledge of the hotel industry, awareness of industry trends, and experience working throughout the hotel operation.

Supported business and human resources strategies by assessing, leading, and deploying Leader and employee development programs intended to improve organization effectiveness. Provided consultation on the oversight of all Operations and Line of Businesses curricula/content, training tools, assessment and leadership curricula. Responsible for the daily accountabilities with Resort onboarding and regulatory/safety compliance training in partnership.

Provided learning & development expertise to clients and Human Resources. Developed holistic learning strategies that supported Human Resources roadmaps and business strategies. Supported the deployment and delivery of Disney University products and services. Partnered with client learning organizations to promote integrated learning solutions.

Established a newly created position by demonstrating competencies of: fostering an environment of empowerment and partnership, strategic focus on diversity and inclusion, strong interpersonal communication skills, innovation and change, and passion for hospitality and commitment to excellence. Role model for the Hotel Department, coordinated new orientation, managed succession plan program and supported all departmental training programs.Conducted each new training and supported… Show more Established a newly created position by demonstrating competencies of: fostering an environment of empowerment and partnership, strategic focus on diversity and inclusion, strong interpersonal communication skills, innovation and change, and passion for hospitality and commitment to excellence. Role model for the Hotel Department, coordinated new orientation, managed succession plan program and supported all departmental training programs.Conducted each new training and supported employee transition to shipboard life. Human Resources liaison for ship-wide service standards and on-the-job training. Encountered confidential situations regularly and maintained the confidentiality while offering advice to all leaders and employees onboard. Supported new business strategies such as new itineraries and new vessels. Actively participated with Disney University on appropriate development content to meet the needs of the organization; collaborated with Disney University on the design of new content. Show less

Provided analysis on staffing supply and demand at the local and global level. Partnered with labor teams to develop and enhance effective headcount practices. Demonstrated project management skills to build forecast staffing models. Translated cause and effect relationships into system functionality. Led a high-performance team to develop, execute, and meet the needs of clients from all levels of operation.Measured and reported on key business drivers to assist in labor making… Show more Provided analysis on staffing supply and demand at the local and global level. Partnered with labor teams to develop and enhance effective headcount practices. Demonstrated project management skills to build forecast staffing models. Translated cause and effect relationships into system functionality. Led a high-performance team to develop, execute, and meet the needs of clients from all levels of operation.Measured and reported on key business drivers to assist in labor making decisions. Executed problem-solving skills to generate useful information from various databases. Developed, enhanced, and maintained effective reporting/metrics processes and tools. Interfaced with multiple company platforms including Systems Applications Products (SAP), and practiced in Business Objects. Show less