Jim Phillis Email & Phone Number

Rock Hill, Sc

•Taking ownership of customer issues reported and seeing problems through to resolution•Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues•Prioritize and manage several open issues at one time•Follow up with clients to ensure their IT systems are fully functional after troubleshooting •Prepare accurate and timely reportsTalk clients through a series of actions, either via phone or email, until they’ve solved a technical issue•Document technical knowledge in the form of notes and manualsProvide prompt and accurate feedback to customers

Rock Hill, Sc

Knoxville, Iowa

•Technical support of all equipment worldwide for Fast Fusion & DBA American Hydraulic Compressors•Support and knowledge of Mobile Track Fusion Machines, Cool Pack Units & all American Hydraulic Compressors. •Handled warehouse Inventory management for the production facility and aftermarket parts. •Purchase of all parts for production & aftermarket.•Cost reduction across both companies by working with existing vendors and locating new vendors to establish better quality and pricing for all products.•Warranty evaluations on all equipment for approval/denial of claims and processing paperwork.

Statesville, Nc

•Performed factory trouble shooting on Portable Compressors, light compaction, concrete equipment, MHE forklifts, wheel loaders, excavators and more.• Offered customers advise and tips through a series of actions, either via phone and email, on how to resolve technical issues on all equipment offerings. •Moved into the role of handling all Ingersoll-Rand branded engines and light support of the engines. •Active knowledge on serving Caterpillar, Cummins, Kubota, Mitsubishi and Yanmar engines.

Springfield, Illinois

•Learned & handled all rental fleet equipment with tech support issues.•Rebuilt & repaired customer and rental equipment such as VR forklifts, single and double drum rollers, compressors, portable generators, light towers to be able to have additional rental units available in inventory and keep Ingersoll Rand customer up and operational.•Grew my responsibilities to include shop service tech, field service tech, parts, rentals and ESH coordinator to be able to help with all areas of the IR business.

Springfield, Illinois

•Specialized in parts & service for the lawn industry for Toro/Wheel Horse, John Deere, Honda, Stihl, Echo, Kubota, Land Pride and Artic Cat 4 Wheelers.•Customer facing tech to assist with parts and assistance of repairs.

• Service Advisor Service Tool • 4045/6068 Certified Technician • 4024/5030 Certified Technician •

Ingersoll- Rand Training

Activities and Societies: - Portable Air Compressors/ IR Engines - MHE VR Forklifts - Earth Moving Equipment (Wheel loaders/excavators).