Jim Ramsay Email & Phone Number

Detroit, Mi, Us

Dearborn, Michigan, United States

Process/Integration Coach for multiple teams in EV Digital and Design . Change agent, working with teams where they are. Challenging them to think differently and guiding them to deliver increased value. Worked with teams including Jira project adminstration, reports, dashboards to allow teams to make work transparent.Helped teams to indentify value flow impediments to become more predictable while increasing velocity. Performed deep dive of value stream for completed… Show more Process/Integration Coach for multiple teams in EV Digital and Design . Change agent, working with teams where they are. Challenging them to think differently and guiding them to deliver increased value. Worked with teams including Jira project adminstration, reports, dashboards to allow teams to make work transparent.Helped teams to indentify value flow impediments to become more predictable while increasing velocity. Performed deep dive of value stream for completed objects. Identified 5 important areas to produce value faster within the organization.Part of the Coaching Excellence Guild as well as Coaching Self Development group for my own continuous improvement in Coaching. Show less

Account Management for 7 accounts with total revenue of $6.3MM annually. Responsible for increasing revenue and expanding work into new business units. • Grew initial account from start ($0) to $3.4M annual revenue. Established relationships with key leaders and decision makers. Identified areas of growth (agile transformation) where V2Soft could excel. Coordinated global growth on account with account manager in India. Reference account used for new business development… Show more Account Management for 7 accounts with total revenue of $6.3MM annually. Responsible for increasing revenue and expanding work into new business units. • Grew initial account from start ($0) to $3.4M annual revenue. Established relationships with key leaders and decision makers. Identified areas of growth (agile transformation) where V2Soft could excel. Coordinated global growth on account with account manager in India. Reference account used for new business development. • Improved company performance. Lead interface with 3rd party advisory firm. Mentored younger account managers in US and India. Organized technical meetups, webinars and training. Advised and presented proposals to prospective clients. Read and prepared contract documents for other accounts and new business. Show less

Program Manager for 3 accounts (3 projects) with total revenue of $4MM annually. Oversaw a delivery team of 60 resources, responsible for application support of JDE and BAAN in 14 countries. Work with client and 3rd parties to accept in new development and deployments. Responsible for client satisfaction and growth within the account.• Introduced Chatbot with IBM Watson, proof of concept to full installation for JDE users worldwide for 6 modules• Reduced the mean time to resolve… Show more Program Manager for 3 accounts (3 projects) with total revenue of $4MM annually. Oversaw a delivery team of 60 resources, responsible for application support of JDE and BAAN in 14 countries. Work with client and 3rd parties to accept in new development and deployments. Responsible for client satisfaction and growth within the account.• Introduced Chatbot with IBM Watson, proof of concept to full installation for JDE users worldwide for 6 modules• Reduced the mean time to resolve incidents by over 30% while adding 7 countries from deployment. Increased team efficiencies by leading efforts to automate manual and repetitive tasks. • Improved the transition to sustain process by documenting the completion criteria and obtaining concurrence from 3rd party vendors as well as the client.• Held regular meetings with CIO and direct reports to present improvement status. Led to $2MM of new business added to the account. Show less

Greater Detroit Area

Program Manager for 4 accounts (7 projects) with total revenue of $2-6MM annually. Oversaw a delivery team of 20 to 100+ resources over the course of 4 years. Managed several different types of projects: o Streaming Big Data Platform and Cloud Services – aggregation of IBM cloud tools for a custom automotive mobility solution, developed in 2 week sprints. London Parking Experiment proof of concepto DBAs – team of Oracle and mainframe resources support logical DBA… Show more Program Manager for 4 accounts (7 projects) with total revenue of $2-6MM annually. Oversaw a delivery team of 20 to 100+ resources over the course of 4 years. Managed several different types of projects: o Streaming Big Data Platform and Cloud Services – aggregation of IBM cloud tools for a custom automotive mobility solution, developed in 2 week sprints. London Parking Experiment proof of concepto DBAs – team of Oracle and mainframe resources support logical DBA effortso Development and Support – small project teams creating and supporting business process logico Help Desk management – team of help desk agents to support new tool suite being implementedo Staff Aug – placement of resources for specific technical task (55+ resources)• Served as the ”single face” of IBM to client teams. Managed team members from India, China, UK, Canada and the US. Managed contractors and SLAs. Focal point for IBM software, hardware, cloud and cognitive questions/issues.• Handled all contract changes, extensions and development of the solution, staffing, writing of the contract documents, and negotiations with client. Received Best of IBM award for exceeding revenue and profit. Show less

Greater Detroit Area

Program Manager for PMO for a large industrial client. Managed a 12-member global delivery team that supported a 1000+ account team working in 47 counties

Greater Detroit Area

Application support manager for a large industrial client. Incident and problem management for a portfolio of 330 applications.