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Results-oriented professional with 20+ years of experience in production management and employee oversight for national direct mail advertising publisher. Proficient at leading and directing cross-functional teams to execute customer-focused design and production activities within high-volume, time-sensitive environment. Ability to create and execute policies and procedures which increase efficiencies, drive organizational performance and complement operations. Proactive professional adept at leading teams to advance corporate strategic goals through collaboration, communication and accountability. Proven leader skilled at multi-tasking in fast-paced environments to accomplish stated organizational objectives and meet strict deadlines.
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Team LeaderClipper Magazine Jan 2018 - Aug 2020Mountville, Pennsylvania, United States• Responsible for operational management and supervision of 14 direct reports in the production of 40 to 80 publications per week for national direct mail advertising company• Managed and prioritized daily schedules, workflows, and timelines to optimize processes and ensure that all customer specifications and production deadlines were met • Monitored workflow of team consisting of 6 Customer Service Representatives, 6 Graphic Designers, a Production Coordinator and a Photoshop Specialist; tracked progress and adjusted priorities as needed to maximize operational efficiencies and timelines• Coordinated with Sales Team to guarantee all publication ad space was sold and all ads were received prior to printing• Performed quality checks on dummy books in preparation for delivery to printer, ensuring integrity of layout, eliminating customer conflicts, and resolving design or pagination issues• Fostered strong customer relationships by exceeding customer expectations through superior communication, exemplary customer service and meeting of specified deadlines• Provided leadership and visibility to customers and employees while motivating and coordinating a team mentality to encourage productive communications between departments and individuals• Served as hands-on leader to ensure production operations were running seamlessly while effectively problem-solving in real time to optimize workflows and efficiencies• Worked with interdepartmental teams and printer to appropriately allocate resources and ensure timely and accurate delivery of final product to consumersKEY ACCOMPLISHMENTS- Implemented upgrades to pagination system which increased system consistency and accuracy, leading to increased team member efficiency- Redesigned email correspondence to accompany customer ad proofs resulting in improved customer satisfaction and response times as well as overall customer interactions -
Production Operations ManagerClipper Magazine Jan 2013 - Jan 2018Mountville, Pennsylvania, United States• Responsible for operational management and supervision of 9 Customer Service Representatives and 10 Proofreaders in the production of 20 to 60 publications per week • Managed and prioritized daily schedules and monitored team member workflows to optimize production processes and ensure that all employees were achieving their individual responsibilities; Additional responsibilities as listed aboveKEY ACCOMPLISHMENTS- Assisted in creating CSR Supervisor position and provided mentoring to new hire, resulting in improved CSR team efficiency and morale
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Regional Team ManagerClipper Magazine Jul 2000 - Jan 2013Mountville, Pennsylvania, United States• Supervised operations and 20 direct reports in the production of 40 to 80 publications per week• Prioritized and monitored workflow of 9 Customer Service Representatives, 8 Graphic Designers, and 3 Art Directors; tracked progress and adjusted priorities as needed to maximize operational efficiencies and timelines; Additional responsibilities as listed aboveKEY ACCOMPLISHMENTS- Selected by management to lead 6-month test-case corporate program to reorganize internal teams by geographic region; program was then implemented company-wide- Oversaw transition of employee realignment, combining Ad Trafficker and Team Assistant positions into comprehensive Customer Service Representative position- Implemented multiple policies to streamline operations and reduce errors, including typing ad changes versus writing notes and keeping ad copy with proof instead of filing- Awarded Team Leader of the Year in 2007
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Team Leader/Art DirectorClipper Magazine Jul 1998 - Jul 2000Mountville, Pennsylvania, United States• Responsible for operational management and supervision of 6 direct reports in the production of 10 to 15 publications per week • Directed workflow of a Customer Service Representative, 4 Graphic Designers, and a Team Assistant• Assigned daily work to team of Graphic Designers and provided art direction on designs• Coordinated with Sales Team to resolve any design issues they encountered for customersKEY ACCOMPLISHMENTS- Awarded Team Leader of the Year in 1999
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Graphic DesignerClipper Magazine Jan 1996 - Jul 1998Mountville, Pennsylvania, United States• Responsible for completing ad design as assigned by Team Leader in accordance with customer requirements and corporate policies and procedures• Coordinated with Customer Service Representatives to ensure all ad designs effectively met specifications of each customer• Generated proofs for customer approval and completed requested changes as needed
Jim Rickards Skills
Jim Rickards Education Details
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Marketing/Graphic Design
Frequently Asked Questions about Jim Rickards
What is Jim Rickards's role at the current company?
Jim Rickards's current role is Previous position was a Team Leader at Clipper Magazine.
What is Jim Rickards's email address?
Jim Rickards's email address is ji****@****oor.com
What is Jim Rickards's direct phone number?
Jim Rickards's direct phone number is (717)-569*****
What schools did Jim Rickards attend?
Jim Rickards attended The Art Institutes.
What are some of Jim Rickards's interests?
Jim Rickards has interest in Social Services, Children, Economic Empowerment, Politics, Environment, Education, Science And Technology, Human Rights, Arts And Culture.
What skills is Jim Rickards known for?
Jim Rickards has skills like Direct Mail, Advertising, Social Media Marketing, Art Direction, Email Marketing, Management, Photoshop, Marketing, Graphic Design, Direct Marketing, Account Management, Sales.
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Jim Rickards
Knoxville Metropolitan Area2jqh.com, ninegroup.co.uk2 +147975XXXXX
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2jrwinery.com, jrwinery.com -
2aol.com, gilletterealestate.com4 +153087XXXXX
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