Jim Ross Email and Phone Number

Operations ManagerG4S Secure Solutions (UK) LtdMay 2001 – PresentDuties and responsibilities include:• Managing large Portfolio of 26 Job Centre Plus sites within the Telereal Trillium Contract• Manage security personnel in over 26 sites in Scotland North East• Full management of 102 officers in multi-site environment• Produce and update H&S risk assessments for all sites• Produce and update assignment instructions for all sites• Audit checks of… Show more Operations ManagerG4S Secure Solutions (UK) LtdMay 2001 – PresentDuties and responsibilities include:• Managing large Portfolio of 26 Job Centre Plus sites within the Telereal Trillium Contract• Manage security personnel in over 26 sites in Scotland North East• Full management of 102 officers in multi-site environment• Produce and update H&S risk assessments for all sites• Produce and update assignment instructions for all sites• Audit checks of all sites within my Portfolio• Meet with Telereal Trillium FM's to ensure that all KPI figures were achieved.• Prepare Business Review Pack• Attend Monthly Business Review with Area Manager• Attend Monthly Area Meetings• Customer Meetings• Deal with any complaints and resolve where possible• Ensure all officers have the required training and knowledge as per contractual agreement• 3 Monthly site visits with officers and site managers to detect trends in security issues• Carry out Personal Performance Surveys (Duty of Care) with every officer on an annual basis• Carry out monthly Care Reports on every officer to ascertain their well being and discuss any problems that they may have• Extensive experience in investigations and disciplinary processes• Ensure all manning levels are maintained within agreed SLA• Managing attendance, including LTS visits and referrals to occupational health if required• Manage and Input rosters and check every shift is covered as per contractual agreement• Manage and input holidays for every employee• Cover all ADHOC requests• Carry out End of the Month checks to ensure all contractual hours are correct and all employee's have been paid correctly• Check officers monthly expenses• Reduce labour turnover• Show less