Provide mentoring, coaching, leadership, and professional development to a team of 7 direct reports and 12 partner doctors across 7 multimillion ambulatory centers. Responsible to implement, inspect and maintain the operational governance model and control systems and inspiring and upholding the requisite accountability structure to consistently deliver on established Key Performance Indicators.

Operations Manager - Fall 2017 - Present✔Command and manage daily operations and sales of an oral surgery center. ✔Increase Sales 83%✔Increased Ebitda 117%✔Increased Close Rate 9.5%✔Provided supervision, management and regulation over sales & medical field operations

National Sales & Operations Director- North America- 2014 – Fall 2017✔Lead the daily operations and sales in 113 offices located in 29 States and BC Canada generating over $217 million in sales annually.National Sales & Operations Director - 2010 – 2014✔Directed the operations and spearheaded the sales efforts in 54 offices located in 19 states and Canada generating over $77 million in sales annually✔Created and implemented policies and operating procedures✔Developed and implemented annual budgets and training programs✔Exceeded company sales & treatment goals by 20% to 30%✔Established and directed national call centers in Tampa & St. Louis with over 80 employees✔Directed successful launch of 4 new medical services company-wide through establishing protocols, best practices, training, and generated sales beyond initial projections✔Recruited and developed new teams that Ranked # 1 in the company✔Produced $30 million in sales 2010, $41 million in 2011 and $55 million in 2012 ✔Managed a 75% schedule, 75% show rate & 70% close on all potential guests calling for services.✔Successful in opening & staffing over 30 new corporate centers and led team in the acquisition and turnaround of over 20 franchises locations ✔Provided supervision, management, and regulation over sales & medical field operationsRegional Director - 2009✔Directed the daily operations and sales of 12 centers across 4 states ✔Recruited and developed top 4 teams in the company & increased sales by 41% or $3.4 millionSt. Louis Director - 2008-2009✔Managed daily operations of 3 St. Louis Offices, developed teams ranked Number # 1 in the company✔Exhibited exceptional personal selling skills resulting in increased sales by 35% or $1.1 million in 2008 in 2009, increased sales by 40% or $1.7 million

Promoted to Manager 2007✔Managed staff and daily operations of 75 Loan Officers sourcing, developed new and maintained current client base.✔Recruited and developed new staff that ranked in the Top 10% of the company✔Exceeded company production goals by 20%✔“Best Manager of the 2nd and 3rd quarter”Promoted to Assistant Manager - 2006✔Managed team of 5 loan officers and sourced, developed and maintained new and current client base.✔Recruited and developed new staff that ranked in the Top 15% of company✔Member of the Circle 30 Club for operational excellence ✔Exceeded production expectations by 13% within one-year period✔Averaged 20k in fees per month on personal production✔Winner of company annual trip for productionLoan Officer - 2005✔Responsible for developing real estate loans from telemarketing leads and maintaining an average of 4 units per month with 12k in fees ✔Averaged 5 real estate units per month and 20k in fees per month exceeding expectations by 67%✔Winner of the Governor’s Award

Underwriter Credit Analyst- 2004✔Reviewed application submissions for compliance with all federal and state regulatory guidelines ✔Determined acceptable risk for company portfolio✔Managed application flows and turn-time for processing staff✔Decreased underwriting time from 48 hours to 4 hours✔Reduced processing time by 15 days✔Led efforts resulting in decreased call volume by reporting updates✔Increased department awareness of branch procedures and expectationsBranch Manager -2001- 2004✔Managed staff and operations of a $10 million portfolio ✔Sourced, developed and maintained new and current client base ✔Audited accounts for compliance with company, state and federal guidelines✔Recruited and developed new staff that ranked in the Top 2% of district✔ Increased insurance sales by 23% and increased net income by 42%✔Decreased losses and expenses by 29%✔Exceeded company expectations of net income by 3%Branch Manager, IL -1999-2001✔Managed a $21 million portfolio ✔Recruited and provided ongoing training for new and current employees