- Evaluate calls, executive escalations and submit findings- Join client calibration for executiveescalations- Manage excel sheet trackers- Provide approval for high dollaramount credits- Monitor site metrics and submit reports to the client

Take inbound calls and assist customers with billing disputes

- Manages and leads a team of employees.- Communicate goals and deadlines to the team.- Motivates team member and assess the performance

- Main rep for cisco hardware and software returns- Investigate lost shipment. short shipment and over shipment claims

- Assist sellers with their inquiry regarding their listings.- Take escalation calls- Handle customer inquiry through chat